Logistics Customer Service Lead

DP World; Limerick; Hybrid; EUR 50,000 - 75,000; Full time

Job summary

DP World in Limerick is seeking a Customer Service Manager to lead a dynamic support function within a global logistics environment. You will oversee all aspects of customer service operations, ensure coordination of logistics activities and deliver best-in-class support to our key clients.

You will manage a team of customer service representatives, resolve complex queries, support billing activities, and drive performance through KPI reporting and continuous improvement initiatives.

Qualifications

• Proven experience in customer service with a minimum of 2 years in a supervisory or managerial role within a logistics environment.
• Strong leadership skills with the ability to motivate, develop, and inspire team performance.
• Excellent communication and interpersonal skills for engaging clients and cross-functional teams.
• Solid understanding of logistics and supply chain management principles.
• Analytical mindset with strong problem-solving capabilities and commitment to continuous improvement.
• Ability to work under pressure in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Lead and manage the customer service team to handle high volumes of queries, escalations, and service reports.
• Act as primary escalation point for delivery issues, coordinating with warehouse teams and third-party carriers.
• Oversee full order management process with focus on on-time delivery and customer satisfaction.
• Build and maintain relationships with key customer accounts and understand their operational needs.
• Identify and report system or operational issues and coordinate resolutions with internal and customer teams.
• Ensure timely completion of customer and carrier performance reporting (daily, weekly, monthly).
• Drive continuous improvement through BPI and align team efforts with goals.
• Provide coaching and development opportunities under the PMP framework.

Skills

Leadership

Customer service

Communication

Logistics

Analytical thinking

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

DP World in Limerick is seeking a Customer Service Manager to lead a dynamic support function within a global logistics environment. You will oversee all aspects of customer service operations, ensure coordination of logistics activities and deliver best-in-class support to our key clients.

You will manage a team of customer service representatives, resolve complex queries, support billing activities, and drive performance through KPI reporting and continuous improvement initiatives.