Logistics Customer Support Specialist

DP World; Limerick; Hybrid; EUR 28,000 - 36,000; Part time

Job summary

DP World in Limerick is seeking a Customer Service Representative to join the Control Tower team on a 3 month contract. You will liaise with management, internal support teams and warehouse operations to manage day-to-day customer support activities and ensure high levels of customer satisfaction.

Proficiency in English, strong communication, and experience in logistics are essential. You will handle complex queries, logging contacts, and producing reporting packs from the DP World TMS system,

Qualifications

• Fluency in English, written and spoken.
• Minimum two years in customer service, logistics or supply chain.
• Strong communication and problem-solving abilities.
• Detail-oriented with multitasking in a fast-paced setting.
• Proficient in Microsoft Office Suite and CRM or ticketing systems.

Responsibilities

• Own and log daily customer service contacts and queries; resolve per SLA.
• Proactively report and track systems/operational issues impacting shipments.
• Compile and action KPI reporting for key accounts and DP World.
• Address customer complaints with root-cause analysis and corrective actions.
• Manage carrier activities from order to delivery or return.
• Provide carrier performance reporting and trend analysis.
• Participate in weekly carrier and customer meetings and monthly reviews.

Skills

Fluent English

Two years experience

Communication skills

Problem solving

Detail oriented

MS Office

CRM systems

Ticketing tools

Tools

MS Office

CRM systems

Ticketing tools

Job description

DP World in Limerick is seeking a Customer Service Representative to join the Control Tower team on a 3 month contract. You will liaise with management, internal support teams and warehouse operations to manage day-to-day customer support activities and ensure high levels of customer satisfaction.

Proficiency in English, strong communication, and experience in logistics are essential. You will handle complex queries, logging contacts, and producing reporting packs from the DP World TMS system,