Strategic IPM Partner Support Specialist

Expedia; Ireland; On-site; EUR 24,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Wellness reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking an Integrated Property Management Support Associate in Dublin to deliver high-quality help to IPM partners across phone, email, and chat. You will become a trusted point of contact, understanding each partner’s needs and delivering tailored guidance to help grow their business with our tools.

Join a team of professionals dedicated to partner success, product improvement, and marketplace integrity.

Qualifications

• 2+ years of experience in customer support, B2B account management, or technical support.
• Strong verbal and written communication skills.
• High attention to detail and the ability to interpret data to provide actionable recommendations.
• Proficiency in CRM systems; familiarity with HTML/XML and software integration tools is a plus.
• Demonstrated ability to remain calm under pressure and empathize with partner concerns.
• Proven track record of building effective relationships with internal and external stakeholders.
• Growth mindset with a willingness to embrace feedback and adapt to change.
• Comfortable working in a fast-paced, dynamic environment with evolving tools and processes.

Responsibilities

• Provide high-quality support to IPM partners through inbound/outbound phone, email, and chat channels.
• Serve as the primary point of contact for strategic and enterprise-level partners, building strong, trust-based relationships.
• Deliver personalized, high-touch service by understanding each partner's unique needs and challenges.
• Develop deep expertise in Expedia Group's products and services to offer tailored guidance and solutions.
• Gather and analyse partner feedback to identify pain points and contribute to product and service improvements.
• Troubleshoot and resolve tier-1 technical and tool-related issues; escalates complex tier-2 issues while maintaining ownership of communication.
• Collaborate with internal teams to ensure timely resolution and partner satisfaction.
• Share insights and feedback with leadership to drive innovation and reduce customer effort.
• Support marketplace integrity by identifying potential violations and educating partners on best practices.
• Assist leadership with ad hoc projects and initiatives based on business needs.

Skills

Customer support

B2B accounts

Technical support

Tools

CRM systems

HTML/XML

Integration tools

Job description

Expedia Group is seeking an Integrated Property Management Support Associate in Dublin to deliver high-quality help to IPM partners across phone, email, and chat. You will become a trusted point of contact, understanding each partner’s needs and delivering tailored guidance to help grow their business with our tools.

Join a team of professionals dedicated to partner success, product improvement, and marketplace integrity.