Enterpsie Support Associate

41313 EG Vacation Rentals Ireland Limited; Dublin; On-site; EUR 24,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Job summary

Expedia Group in Dublin is seeking an Integrated Property Management (IPM) Support Associate to help partners maximize the value of our software solutions.

You will handle inbound/outbound calls, email and chat, build relationships with strategic partners, and troubleshoot tier-1 issues while collaborating with internal teams to improve service and drive partner success. The role offers learning opportunities within a global travel technology leader.

Qualifications

• 2+ years of experience in customer support, B2B account management, or technical support.
• Strong verbal and written communication skills with the ability to build rapport and explain complex issues clearly.
• High attention to detail and the ability to interpret data to provide actionable recommendations.

Responsibilities

• Provide high-quality support to IPM partners through inbound/outbound phone, email, and chat channels.
• Serve as the primary contact for strategic and enterprise-level partners, building strong relationships.
• Deliver personalized, high-touch service by understanding each partner’s needs and challenges.
• Develop deep expertise in Expedia Group’s products and services to offer tailored guidance and solutions.
• Gather and analyse partner feedback to identify pain points and contribute to product and service improvements.
• Troubleshoot and resolve tier-1 technical and tool-related issues; escalate tier-2 issues as needed.
• Collaborate with internal teams to ensure timely resolution and partner satisfaction.
• Share insights with leadership to drive innovation and reduce customer effort.

Skills

Customer support

B2B account management

Technical support

CRM systems

HTML/XML familiarity

Data interpretation

Tools

CRM systems

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Job Description Integrated Property Management Support Associate

At Expedia Group, we are passionate about transforming the travel experience for our partners and customers. As an IPM Support Associate, you will play a critical role in supporting our partners who use integrated software solutions to manage their accounts. Your mission is to ensure these partners receive exceptional service, enabling them to fully leverage our tools and platforms to grow their businesses.

• Provide high-quality support to IPM partners through inbound/outbound phone, email, and chat channels.
• Serve as the primary point of contact for strategic and enterprise-level partners, building strong, trust-based relationships.
• Deliver personalized, high-touch service by understanding each partner’s unique needs and challenges.
• Develop deep expertise in Expedia Group’s products and services to offer tailored guidance and solutions.
• Gather and analyse partner feedback to identify pain points and contribute to product and service improvements.
• Troubleshoot and resolve tier-1 technical and tool-related issues; escalate complex tier-2 issues while maintaining ownership of communication.
• Collaborate with internal teams to ensure timely resolution and partner satisfaction.
• Share insights and feedback with leadership to drive innovation and reduce customer effort.
• Support marketplace integrity by identifying potential violations and educating partners on best practices.
• Assist leadership with ad hoc projects and initiatives based on business needs.

Experience and Qualifications

• 2+ years of experience in customer support, B2B account management, or technical support, preferably in a travel or technology environment.
• Strong verbal and written communication skills with the ability to build rapport and explain complex issues clearly.
• High attention to detail and the ability to interpret data to provide actionable recommendations.
• Proficiency in CRM systems; familiarity with HTML/XML and software integration tools is a plus.
• Demonstrated ability to remain calm under pressure and empathize with partner concerns.
• Proven track record of building effective relationships with internal and external stakeholders.
• Growth mindset with a willingness to embrace feedback and adapt to change.
• Comfortable working in a fast-paced, dynamic environment with evolving tools and processes.

The total cash range for this position in Dublin is €23,500.00 to €32,500.00. Employees in this role have the potential to increase their pay up to €37,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• Including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Learn more about life at Expedia Group at https://careers.expediagroup.com/life. You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.