Integrated Property Management Support Specialist

Expedia Group; Dublin; On-site; EUR 24,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Dublin is seeking an Integrated Property Management (IPM) Support Associate to assist partners using integrated software to manage accounts. You will ensure partners receive exceptional service and leverage our tools to grow their businesses.

You will provide multi-channel support, build trusted relationships with enterprise partners, and develop deep product knowledge to tailor guidance. The role emphasizes accuracy, data interpretation, and cross-team collaboration.

Qualifications

• 2+ years of experience in customer support, B2B account management, or technical support.
• Strong verbal and written communication skills with the ability to build rapport and explain complex issues clearly.
• High attention to detail and the ability to interpret data to provide actionable recommendations.

Responsibilities

• Provide high-quality support to IPM partners through inbound/outbound phone, email, and chat channels.
• Serve as the primary point of contact for strategic and enterprise-level partners, building strong, trust-based relationships.
• Deliver personalized, high-touch service by understanding each partner’s unique needs and challenges.
• Develop deep expertise in Expedia Group’s products and services to offer tailored guidance and solutions.
• Gather and analyse partner feedback to identify pain points and contribute to product and service improvements.
• Troubleshoot and resolve tier‑1 technical and tool‑related issues; resolve complex tier‑2 issues while maintaining ownership of communication.
• Collaborate with internal teams to ensure timely resolution and partner satisfaction.
• Share insights and feedback with leadership to drive innovation and reduce customer effort.
• Support marketplace integrity by identifying potential violations and educating partners on best practices.
• Assist leadership with ad hoc projects and initiatives based on business needs.

Skills

Customer support

Relationship building

Tools

CRM systems

Job description

Expedia Group in Dublin is seeking an Integrated Property Management (IPM) Support Associate to assist partners using integrated software to manage accounts. You will ensure partners receive exceptional service and leverage our tools to grow their businesses.

You will provide multi-channel support, build trusted relationships with enterprise partners, and develop deep product knowledge to tailor guidance. The role emphasizes accuracy, data interpretation, and cross-team collaboration.