Strategic FMCG Customer Collaboration Specialist

Mondelēz International; Leinster; On-site; EUR 32,000 - 55,000; Full time

Job summary

Mondelēz International is seeking a dedicated Customer Service & Logistics professional to manage a portfolio of customer accounts, oversee on-time order flow, and enhance service levels across the supply chain. This role involves analyzing data, coordinating with internal teams, and driving improvements to meet service and KPI targets.

You will work in a fast-paced FMCG environment, requiring multitasking, strong communication, and collaboration with cross-functional teams to optimize

Qualifications

• Experience in CS&L and with customers.
• Experience in fast-moving consumer goods or consumer packaged goods company.
• Strong analytical and problem solving skills.
• SAP knowledge and expertise in MS Office is a critical pre requisite.
• Customer orientation, strong influencing and communication skills.
• Strong focus on delivering productivities, service and KPIs.
• Team player, accountable, proactive thinking, flexibility.

Responsibilities

• Be the single point of contact for your Customer Account portfolio.
• Manage order flow for your Accounts on time and in full.
• Review daily availability reports, attend supply meetings to understand constraints and allocations and how they impact your customers’ orders, making informed decisions to release orders.
• Understand the value of Root Cause Analysis, and how this feeds into service delivery, reporting daily and weekly to Account teams and customers with product availability and service levels.
• Use customer data to monitor their on shelf availability, depot-to-store service, stock holding and promotional activity.
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda and developing collaborative relationships cross-functionally and with customers.
• Work with internal teams to achieve our Sales deliverables with service in mind, support project implementation and Continuous Improvement plans.

Skills

Customer Service

Logistics

Analytical skills

Problem solving

Communication

Influencing

Teamwork

Flexibility

Process improvement

Tools

SAP

MS Office

Job description

Mondelēz International is seeking a dedicated Customer Service & Logistics professional to manage a portfolio of customer accounts, oversee on-time order flow, and enhance service levels across the supply chain. This role involves analyzing data, coordinating with internal teams, and driving improvements to meet service and KPI targets.

You will work in a fast-paced FMCG environment, requiring multitasking, strong communication, and collaboration with cross-functional teams to optimize