Customer Development Executive (9-month FTC)

Mondelez International; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Mondelez International is seeking a Customer Development Executive to join our Sales Revenue Planning family. You will work closely with Customer Account Managers and Sales Finance Analysts to optimise net revenue and customer investment.

The role emphasizes strong relationships and accurate invoicing alongside proactive problem solving. The position requires fluent English, administrative experience, and proficiency in Excel, with SAP knowledge preferred.

Qualifications

• Customer-focused mindset and strong communication skills.
• Attention to detail and organisational skills required.
• Analytical abilities to interpret data and trends.
• Ability to work independently and take initiative.
• Experience with customer invoicing and reconciliations is a plus.

Responsibilities

• Manage customer deductions and optimise accounts receivable collaboration with sales planning.
• Partner with sales managers to maintain ledgers and collect debts.
• Ensure timely payment of invoices and accurate posting to trade accruals.
• Review trade spend management with cross-functional teams for timely fund releases.
• Resolve price change claims with sales and customers; maintain clean ledger records.

Skills

Customer service

Excellent communication

Attention to detail

Analytical ability

Initiative

Tools

Excel

SAP

Job description

Job Description Are You Ready to Make It Happen at Mondelèz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. Reporting directly to Sales Planning Manager, the Customer Development Executive will operate as part of our Sales Revenue Planning team within the Sales organisation; and should deliver on the key business goals of Net Revenue per tonne and Customer Investment.

How you will contribute

• Manage the customer deductions for accounts, whilst putting the customer at the heart by developing the relationships to minimise disputes and maximise opportunities to resolve and collect debt.
• Business partner sales managers to ensure we work together to manage their accounts’ ledger and debt.
• Ensure effective communication to improve results.
• Be responsible for the timely payment of customer invoices in line with company procedure to ensure that we minimise outstanding deductions on the ledger and post to trade accruals accurately to reflect current liability.
• Have regular reviews with commercial and finance teams to ensure trade spend management and timely closure and release of funds through recycling, or recognition of additional liability through manual accruals.
• Pricing: Responsible for managing the resolution of pricing claims through collaboration with sales, Customer
• Be responsible for managing a clean reconciled ledger for respective accounts.
• Be a Point of contact to provide support to key internal contacts, 3rd parties and customers in respect of timely query resolution.
• Be responsible for, accurate and complete, record retention in line with company policy.
• Ensure SOX controls of proof of performance and price change backup are met.
• Ensure audit evidence exists to support promotional authorisation and invoice payment.
• Contribute towards a continuous improvement mind-set to improve process and ways of working.

What you will bring

• Customer Service Mind-set
• Excellent Communication skills
• Strong attention to detail and organisation skills
• Analytical ability
• Ability to work on own initiative.

What you need to know about this position

The CDE should develop key business relationships with their respective Customer Account Managers to ensure that strong links are built to enable better results, while supporting all customers. The Key Business Partners will be Customer Account Managers, Customer Planning Execs and Sales Finance Analysts. Internal: The role needs to manage multiple stakeholders in a complex internal structure to build links with various functions. External: The FMCG landscape is constantly changing resulting in more demands on our team to handle an increased level of invoicing and price changes. The role has direct contact with external customers.

Job specific requirements

• Fluent English required.
• Administrative experience required.
• Good Knowledge of Excel required
• Ability to manage multiple stakeholders to build links with various functions
• Business Partering experience required
• Knowledge of SAP preferred
• Knowledge of Categories and Customers preferred.

Travel requirements: none

Work schedule: office based/hybrid working

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelèz Europe GmbH, Switzerland.

No Relocation support available

Business Unit Summary

Mondelèz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelèz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Temporary (Fixed Term) Account Management Sales

At Mondelèz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!