Strategic Enterprise Support Manager

Bentley Systems; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid role

Salary & benefits package

Bentley Impact Day

Job summary

Bentley Systems in Dublin hybrid role seeks a results-driven Support Account Manager to strengthen day-to-day relationships with Enterprise customers, ensuring priorities are addressed and value is delivered across Bentley’s product portfolio.

You will coordinate with global teams, lead quarterly business reviews, monitor SLAs and escalations, and translate technical insights into clear guidance for executive stakeholders to maximize product adoption and success.

Qualifications

• Proven ability to build strong working relationships with enterprise customers.
• Experience managing escalations and coordinating across multiple teams.
• Experience in the software industry with enterprise accounts preferred.
• Strong communication skills, able to translate technical info for executives.
• Familiarity with ITIL or service management frameworks is a plus.
• Ability to analyze case trends and identify improvement opportunities.

Responsibilities

• Act as first point of elevation and escalation for customers, prioritising issues and ensuring timely resolution.
• Monitor open cases, coordinate with Technical Support and ensure SLAs are met or exceeded.
• Manage regular service requests and quarterly business reviews for assigned accounts.
• Identify trends and opportunities to improve product use and value delivery.
• Collaborate with Enterprise Success, Sales, Services, and Product teams to deliver end-to-end support.

Skills

Customer relationships

Escalation management

Software industry experience

Excellent communication

ITIL familiarity

Data reporting & analytics

Job description

Bentley Systems in Dublin hybrid role seeks a results-driven Support Account Manager to strengthen day-to-day relationships with Enterprise customers, ensuring priorities are addressed and value is delivered across Bentley’s product portfolio.

You will coordinate with global teams, lead quarterly business reviews, monitor SLAs and escalations, and translate technical insights into clear guidance for executive stakeholders to maximize product adoption and success.