Strategic Enterprise Account Leader

Cpl Group; Galway; On-site; EUR 75,000 - 105,000; Full time

Job summary

Cpl Group in Galway, Ireland is seeking a Client Manager to own a portfolio of enterprise client accounts within a B2B SaaS managed services environment. You are the client’s principal contact for current service and future direction, bridging between the client and internal delivery, DevOps and product teams.

You will govern service performance against SLAs, lead escalations and develop an account roadmap, while supporting pre‑sales scoping, effort estimation and SOWs.

Qualifications

• 5+ years in client management or related field within a B2B SaaS or managed services environment.
• Experience owning named client accounts with accountability for service performance and client satisfaction.
• Track record of negotiating scope, priority and timelines with senior stakeholders.
• Experience contributing to RFPs, SOWs, scoping or effort estimation for services work.
• Business acumen to understand client commercial and regulatory context and prioritise accordingly.

Responsibilities

• Own the client relationship and act as the accountable point of contact for client stakeholders.
• Govern service performance against SLAs, chair service reviews and ensure commitments are met.
• Own escalations from the client’s perspective through to resolution and preventive action.
• Own the account’s service definition, governance model and onboarding at the relationship level.
• Feed client requirements into product and engineering planning and support pre-sales activities.

Skills

Client management

Stakeholder management

Negotiation

Relationship building

Education

Bachelor’s degree in technology/engineering/business

Tools

Azure

DevOps tooling

APIs & cloud platforms

ITIL

Job description

Cpl Group in Galway, Ireland is seeking a Client Manager to own a portfolio of enterprise client accounts within a B2B SaaS managed services environment. You are the client’s principal contact for current service and future direction, bridging between the client and internal delivery, DevOps and product teams.

You will govern service performance against SLAs, lead escalations and develop an account roadmap, while supporting pre‑sales scoping, effort estimation and SOWs.