Strategic Customer Success & Growth Manager - Dublin

Codec Azure; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Codec Azure is seeking a Customer Success Account Manager (CSAM) to own strategic and growth accounts in Ireland. You will build trusted relationships with executives, drive retention, adoption and value, and collaborate with Delivery, Consulting, Support and Sales to progress opportunities.

The role focuses on governance, renewal planning, and expanding the Codec footprint through Upsell, cross-sell, and AI-enabled initiatives across Microsoft technologies.

Qualifications

• 3–5 years in Customer Success or account management.
• Experience with enterprise or strategic customers.
• Strong commercial acumen and stakeholder management.

Responsibilities

• Develop and maintain account plans for Strategic and Growth Customers.
• Own relationships with both business and technical stakeholders at multiple levels.
• Identify upsell and cross-sell opportunities across Codec portfolio.
• Lead Quarterly Business Reviews (QBRs) and governance meetings.
• Collaborate with Delivery, Consulting, Support and Sales to ensure success.

Skills

Customer Success

Account Management

Strategic relationship management

Stakeholder engagement

Communication skills

MS technologies familiarity

Job description

Codec Azure is seeking a Customer Success Account Manager (CSAM) to own strategic and growth accounts in Ireland. You will build trusted relationships with executives, drive retention, adoption and value, and collaborate with Delivery, Consulting, Support and Sales to progress opportunities.

The role focuses on governance, renewal planning, and expanding the Codec footprint through Upsell, cross-sell, and AI-enabled initiatives across Microsoft technologies.