Strategic Customer Success & Adoption Lead

Morgan McKinley; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Morgan McKinley is seeking a Customer Success Manager to join a growing CS team. You will advocate for customers, combining data-driven activities with direct engagement to support onboarding and product adoption.

Work with Sales, Technical Support and Product to resolve business and technical challenges, ensure customer needs are met and identify opportunities for greater value. Approximately 15% travel required across the US and Europe.

Qualifications

• Bachelor's degree or equivalent relevant experience or certification.
• At least four years in customer success, technical account management, sales engineering or professional services.
• Experience in enterprise SaaS and with analytics applications preferred.
• Ability to coordinate across multiple teams and priorities.
• Proven track record designing and launching CS processes.

Responsibilities

• Proactively engage customers to understand needs and maximize value.
• Use dashboards and analytics to provide meaningful metrics and scorecards.
• Lead weekly meetings and quarterly business reviews.
• Manage onboarding, training, adoption and advocacy activities.
• Drive product adoption and overall account health to support renewals and growth.
• Identify opportunities to improve products and internal processes.
• Collaborate across Sales, CS, Technical Support, Product and other functions.
• Travel about 15% to meet customers in US and Europe.

Skills

Strong organisational skills

Adapt communication style

Cross-functional collaboration

Experience designing customer success

Experience using CS automation tools

Education

Bachelor's degree or equivalent

Tools

Customer success automation software

Job description

Morgan McKinley is seeking a Customer Success Manager to join a growing CS team. You will advocate for customers, combining data-driven activities with direct engagement to support onboarding and product adoption.

Work with Sales, Technical Support and Product to resolve business and technical challenges, ensure customer needs are met and identify opportunities for greater value. Approximately 15% travel required across the US and Europe.