Customer Success Director: Grow Retention & Expansion

Barden | B Corp; Dublin; On-site; EUR 110,000 - 160,000; Full time

Job summary

Barden is partnering with a software client to recruit a Head of Customer Success. The role owns the full customer journey from pilot to renewal and growth, shaping onboarding, support, retention and expansion.

You will lead a small two-person customer success team, stay close to customers, handle key escalations and work with founders, Product and Sales to turn usage and revenue data into priorities. Independent and hands-on, you will build scalable processes without a blueprint, bringing a

Qualifications

• Senior customer leadership in a software or technology business.
• Accountable for both retention and expansion, with results you can point to.
• Proven experience managing and developing a customer-facing team.
• Independent and hands‑on, used to building processes without a blueprint.
• Construction finance or construction software experience is a real advantage.

Responsibilities

• Own the customer lifecycle, from six-week pilots through to renewals and growth.
• Lead and coach a two-person customer success team, with scope to grow it.
• Stay hands‑on with customer sessions and important escalations.
• Spot at‑risk customers early and own retention and expansion.
• Turn usage, support, and revenue data into clear priorities.
• Work closely with the founders, Product, and Sales.

Job description

Barden is partnering with a software client to recruit a Head of Customer Success. The role owns the full customer journey from pilot to renewal and growth, shaping onboarding, support, retention and expansion.

You will lead a small two-person customer success team, stay close to customers, handle key escalations and work with founders, Product and Sales to turn usage and revenue data into priorities. Independent and hands-on, you will build scalable processes without a blueprint, bringing a