Strategic BI & Analytics Lead

CCPC; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid/Remote Working

29 days annual leave

Permanent position

Job summary

The CCPC is seeking a Business Intelligence Manager to lead the Contacts & Analysis Unit within its Communications division. The role focuses on turning helpline and consumer data into actionable insights to support evidence-based decision-making across CCPC functions.

You will manage dashboards, analytics, and initiative delivery, while collaborating with multiple teams and external partners. A strong background in data analysis, project management and CRM tools is required for this high-impact

Qualifications

• Demonstrated experience analysing and interpreting complex data to inform decision-making.
• Experience preparing clear reports and dashboards for senior management and non-technical audiences.
• Strong proficiency with Excel, PivotTables and data modelling.
• Experience with CRM platforms and data management.
• Knowledge of data governance, quality assurance and data protection basics.

Responsibilities

• Develop, maintain and enhance management information dashboards and operational and strategic performance reports.
• Lead on data quality, governance and best practice, including monitoring Dataverse capacity and data growth trends.
• Analyse large datasets to identify trends, risks and opportunities and translate findings into recommendations.
• Deliver ad-hoc analysis and support business cases, planning exercises and data-driven decision-making.
• Develop and manage project plans, roadmaps and stakeholder engagement, ensuring on-time delivery and quality.

Skills

Data analysis

Reporting

Project management

Stakeholder management

Communication

Education

Post-secondary qualifications in computer science/data science/data management/project management

Tools

Power BI

Excel

SQL

Dataverse

Power Automate

Job description

The CCPC is seeking a Business Intelligence Manager to lead the Contacts & Analysis Unit within its Communications division. The role focuses on turning helpline and consumer data into actionable insights to support evidence-based decision-making across CCPC functions.

You will manage dashboards, analytics, and initiative delivery, while collaborating with multiple teams and external partners. A strong background in data analysis, project management and CRM tools is required for this high-impact