Business Analyst

Competition and Consumer Protection Commission; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

The Competition and Consumer Protection Commission (CCPC) in Dublin is seeking a Business Analyst (HEO) to join the Digital Solutions Unit. You will help identify business needs, translate them into digital solutions, and support ICT initiatives across the organisation from design to benefits realisation.

Reporting to the Head of Digital Solutions, you will collaborate with business divisions, ICT teams and suppliers, contributing to procedural improvements and data insights for better

Responsibilities

• Identify business needs, gather and manage requirements, analyse processes to design practical digital solutions.
• Support the full lifecycle of digital initiatives from assessment through deployment, adoption and continuous improvement.
• Analyse, design and support solutions using Microsoft technologies and other enterprise platforms.
• Evaluate digital opportunities, emerging technologies and AI capabilities to inform ICT strategy.
• Engage stakeholders, ICT teams and suppliers to support project delivery and procurement activities.
• Support training, communications and user engagement to ensure successful implementation.

Job description

Employing Authority: Competition and Consumer Protection Commission (CCPC)

Location: Office in Dublin 1/ Agile (Hybrid) working available

Division Overview

The Corporate Services Division is key to supporting the wider functions of the CCPC, providing strategic and operational corporate support and advice to the different business units across the organisation, to achieve its statutory goals and responsibilities. The Digital Solutions unit (DSU) within the Corporate Services Division has responsibility for supporting the overall ICT Strategy and the successful delivery of key ICT initiatives (current and future) required by the CCPC. The DSU works alongside the ICT Operations Infrastructure and Security unit, which ensures the smooth functioning and resilience of the technology environment through the delivery of robust and secure ICT infrastructure and services, including business continuity and disaster recovery.

The Role:

The CCPC is seeking to recruit a Business Analyst at Higher Executive Officer (HEO) grade to work in the Digital Solutions Unit (DSU). Reporting to the Head of Digital Solutions, this role is an exciting opportunity to work as part of a unit that manages, supports and implements ICT initiatives across the organisation. The role will be key in identifying business needs, improving processes and supporting the assessment, design, procurement, implementation and ongoing improvement of digital solutions. Acting as the link between business divisions, DSU, ICT teams, governance functions, suppliers and end users, the role will support the full lifecycle of digital initiatives, from initial research and requirements gathering through implementation, testing, adoption and transition to support and benefits realisation. The role will also promote the effective use of digital services and solutions to support organisational objectives and progress key initiatives identified in the Corporate Services division’s annual workplan.

The Successful Candidate:

The successful candidate will play a key role in the organisation's long-term growth by contributing to a digital enterprise that leverages technology and automation to minimize redundancy, enhance efficiency, and provide superior data insights for better decision-making. They will bring a curious, innovative and proactive approach, identifying emerging technologies, tools and solutions and advising the organisation on opportunities to improve services, processes and ways of working.

The successful candidate will:

• Demonstrate curiosity, initiative and innovation by identifying emerging technologies, tools and solutions that could benefit the organisation.
• Think creatively and challenge existing processes to identify opportunities for improvement and digital transformation.
• Build strong relationships and work collaboratively with colleagues, suppliers and stakeholders across the organisation.
• Translate business needs into practical, user-focused digital solutions and clear recommendations.
• Work proactively and independently while contributing to a supportive, collaborative and delivery-focused team culture.

Key Responsibilities

Working as part of the Digital Solutions team, the Business Analyst role will be engaged in a range of functions such as:

• Business Analysis and Service Improvement
• Identify business needs, gather and manage requirements, analyse processes and design practical solutions that improve services, efficiency and organisational outcomes.
• Digital Solutions Delivery
• Support the full lifecycle of digital initiatives, from assessment and design through implementation, testing, deployment, adoption and continuous improvement.
• Microsoft and Enterprise Technologies
• Analyse, design and support solutions using Microsoft technologies and other enterprise platforms to meet organisational needs and maximise value from digital investments.
• Digital Innovation and Strategic Development
• Evaluate digital opportunities, emerging technologies and AI capabilities, support prioritisation of digital requests and contribute to ICT and Data Strategy initiatives.
• Stakeholder, Supplier and Project Engagement
• Work collaboratively with business stakeholders, ICT teams and suppliers to support project delivery, procurement activities and successful business outcomes.
• Change, Adoption and Business Readiness
• Support training, communications, user engagement and organisational adoption to ensure successful implementation of new solutions.
• Supporting the delivery of Business Objectives
• Performing any other additional tasks that may be assigned by the Head of Unit to deliver the business objectives of the Division and the CCPC.