Hybrid BI Manager, Consumer Insights & Analytics

Competition and Consumer Protection Commission; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Competition and Consumer Protection Commission in Dublin is seeking a Business Intelligence Manager (HEO) within the Contacts & Analysis Unit to lead reporting, analytics and data-driven service improvements. The role requires strong data analysis, governance and stakeholder collaboration to support evidence-based decision making.

The successful candidate will develop dashboards, manage data quality and CRM systems, and translate insights into strategic actions for open and competitive markets.

Qualifications

• Strong analytical, reporting and presentation skills.
• Experience translating user needs and data insights into product outcomes.
• Experience in public information or regulated industries.
• Familiar with data quality management and CRM systems.

Responsibilities

• Develop and maintain management information dashboards and operational and strategic performance reports.
• Lead on data quality, governance and best practice, including monitoring Dataverse capacity.
• Analyse large datasets to identify trends and translate findings into recommendations.
• Deliver ad-hoc analysis and support business cases, planning, and decision-making.
• Gather, analyse and prioritise requirements, maintain the product roadmap for Contacts & Analysis systems.
• Build relationships with sponsors, owners and stakeholders with regular progress reporting.
• Ensure governance, policies, training and adoption activities; explore AI-enabled capabilities to improve service delivery.

Skills

Analytical skills

Reporting

Presentation skills

Tools

CRM systems

Data governance

Power BI / dashboards

Job description

Competition and Consumer Protection Commission in Dublin is seeking a Business Intelligence Manager (HEO) within the Contacts & Analysis Unit to lead reporting, analytics and data-driven service improvements. The role requires strong data analysis, governance and stakeholder collaboration to support evidence-based decision making.

The successful candidate will develop dashboards, manage data quality and CRM systems, and translate insights into strategic actions for open and competitive markets.