Store Team Leader – Customer Service & Team Growth

Centra; Westport; Remote; EUR 32,000 - 46,000; Full time

Job summary

Centra in Westport, Connacht, Ireland, is seeking a capable store leader to oversee daily operations and empower the team to deliver exceptional customer service. This role focuses on people leadership, brand values, and ensuring smooth store performance.

The ideal candidate will bring customer-facing experience, a collaborative spirit and a commitment to upholding Centra standards in rotation, merchandising and customer engagement.

Qualifications

• 2 years' experience in a customer service facing role is desirable.
• Ability to work as part of a team in a fast-paced environment, ability to multi task under pressure
• The ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service excellence

Team leadership

Job description

Centra in Westport, Connacht, Ireland, is seeking a capable store leader to oversee daily operations and empower the team to deliver exceptional customer service. This role focuses on people leadership, brand values, and ensuring smooth store performance.

The ideal candidate will bring customer-facing experience, a collaborative spirit and a commitment to upholding Centra standards in rotation, merchandising and customer engagement.