Customer-Centric Retail Team Lead

Centra; Mallow; On-site; EUR 32,000 - 42,000; Full time

Job summary

Centra in Mallow, Co Cork, is seeking a Supervisor to lead a team and ensure excellent customer service while maintaining store standards. The role requires guiding staff, organizing shift patterns and supporting daily store operations to deliver a seamless shopping experience.

The ideal candidate will have strong communication, teamwork, and multitasking abilities, with a commitment to Centra values and customer-first service. On-site role in a busy retail environment.

Qualifications

• 2 years' experience in a customer service facing role is desirable.
• Excellent communication skills.
• The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure.
• The ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Organizational skills

Job description

Centra in Mallow, Co Cork, is seeking a Supervisor to lead a team and ensure excellent customer service while maintaining store standards. The role requires guiding staff, organizing shift patterns and supporting daily store operations to deliver a seamless shopping experience.

The ideal candidate will have strong communication, teamwork, and multitasking abilities, with a commitment to Centra values and customer-first service. On-site role in a busy retail environment.