Store Team Leader: Customer Experience & Operations

Centra; Dublin; Hybrid; EUR 32,000 - 40,000; Full time

Job summary

Centra on Johnstown Rd in Dublin is seeking a Store Supervisor to lead a frontline team and ensure excellent customer service in a fast-paced environment. The role emphasizes teamwork, coaching, and adherence to store standards while supporting daily operations.

The ideal candidate will have a customer service background, strong interpersonal skills, and a proactive approach to merchandising and customer satisfaction at all times.

Qualifications

• 2 years of experience in a customer service facing role is desirable.
• Ability to work as part of a team in a fast-paced environment and multitask under pressure.
• Ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service experience

Team leadership

Job description

Centra on Johnstown Rd in Dublin is seeking a Store Supervisor to lead a frontline team and ensure excellent customer service in a fast-paced environment. The role emphasizes teamwork, coaching, and adherence to store standards while supporting daily operations.

The ideal candidate will have a customer service background, strong interpersonal skills, and a proactive approach to merchandising and customer satisfaction at all times.