Store Team Leader & Customer Experience Coach

Centra; Ballina; Remote; EUR 30,000 - 38,000; Full time

Job summary

Centra Ballina in Ballina, Co. Mayo, is seeking a store supervisor to lead a busy team and ensure excellent customer service at all times.

You will motivate staff, organize daily operations, delegate tasks, and support colleagues in a fast-paced retail environment.

The role requires a strong focus on brand values, training new employees, managing rotation and merchandising, and embracing new initiatives to enhance the customer experience.

Qualifications

• 2 years of customer service experience is desirable.
• Ability to work as part of a team in a fast-paced environment, ability to multi task under pressure.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Skills

Team leadership

Customer service

Multitasking

Job description

Centra Ballina in Ballina, Co. Mayo, is seeking a store supervisor to lead a busy team and ensure excellent customer service at all times.

You will motivate staff, organize daily operations, delegate tasks, and support colleagues in a fast-paced retail environment.

The role requires a strong focus on brand values, training new employees, managing rotation and merchandising, and embracing new initiatives to enhance the customer experience.