Evening Store Leader - Customer Experience

Centra; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Centra Clontarf on Malahide Road, Dublin 3, seeks a customer service oriented store associate to join the team. The role emphasizes customer experience, teamwork and maintaining brand standards in a busy retail environment.

The successful candidate will support daily store operations, assist in training, handle customer queries, and help implement layout changes and merchandising to uphold Centra’s high service levels.

Qualifications

• Minimum 1 year experience in a customer service facing role.
• Ability to work as part of a team in a fast-paced environment and multitask.
• Ability to organise work and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Liaise with the day management/supervisors on any changes to layouts and ensure changes are correctly implemented.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Job description

Centra Clontarf on Malahide Road, Dublin 3, seeks a customer service oriented store associate to join the team. The role emphasizes customer experience, teamwork and maintaining brand standards in a busy retail environment.

The successful candidate will support daily store operations, assist in training, handle customer queries, and help implement layout changes and merchandising to uphold Centra’s high service levels.