Store Operations & Customer Experience Lead

Centra; Ireland; Remote; EUR 30,000 - 42,000; Full time

Job summary

Centra is seeking a store manager for a busy Ireland retail location. You will ensure the store operates efficiently, deliver excellent customer service, and maintain a fresh food offering in a clean, safe environment.

You will drive store targets through effective people and operations management. The ideal candidate has at least 2 years in a management role, strong numeracy, MS Office skills, and a passion for grocery retail in a fast-paced setting.

Qualifications

• Minimum 2 years' experience in a management position.
• Good knowledge of Microsoft Office (Excel, Word).
• Experience balancing cash/tills.
• Highly driven with a strong work ethic.
• An understanding of how to achieve KPIs and targets.
• Commerciality and brand awareness.
• Passion for grocery retail.
• Thrive in a fast-paced working environment.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based;
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager;
• Implement planograms correctly and ensure the correct range is in place in store;
• Merchandise and present the store to the highest standard;
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace;
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment;
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store;
• Manage employee performance, giving regular feedback, recognition and encouragement;
• Deal with all customer queries efficiently, professionally and consistent with store policy;
• Understand achieving margins in all departments;
• Engage with new initiatives and embrace new ways of working;

Skills

Management experience

Cash handling

KPI awareness

Retail passion

Fast-paced environment

Strong work ethic

Team leadership

Tools

MS Office

Job description

Centra is seeking a store manager for a busy Ireland retail location. You will ensure the store operates efficiently, deliver excellent customer service, and maintain a fresh food offering in a clean, safe environment.

You will drive store targets through effective people and operations management. The ideal candidate has at least 2 years in a management role, strong numeracy, MS Office skills, and a passion for grocery retail in a fast-paced setting.