Store People & Performance Leader

Marks & Spencer Plc; Dundrum; On-site; EUR 48,000 - 62,000; Full time

Benefits offered by this job

20% colleague discount

Discretionary bonus schemes

Full maternity pay

WorkLife options

Job summary

Marks & Spencer Plc in Dundrum, Ireland, is seeking a Colleague Manager to lead and develop the store team, ensuring outstanding customer service and reliable store operations. You will own the colleague lifecycle from onboarding to performance reviews while driving engagement and business results.

You will collaborate with the store leadership team to implement campaigns, launches, and standards across Service, Selling, and Filling, delivering a high-performance environment.

Qualifications

• Experience leading retail teams and delivering customer service.
• Ability to act on feedback and drive performance.

Responsibilities

• Take full accountability for direct reports and their end-to-end experience.
• Mentor and develop the team, manage performance.
• Collaborate with store leadership to meet objectives.
• Role model store behaviours and adapt to changing priorities.
• Drive sales, service, and store operations with consistent execution.
• Coach Shift Leads and Sales Advisors to deliver smooth operations.

Skills

Leadership

Coaching

People management

Digital fluency

Tools

PowerBI

Microsoft Teams

MyHR

Job description

Marks & Spencer Plc in Dundrum, Ireland, is seeking a Colleague Manager to lead and develop the store team, ensuring outstanding customer service and reliable store operations. You will own the colleague lifecycle from onboarding to performance reviews while driving engagement and business results.

You will collaborate with the store leadership team to implement campaigns, launches, and standards across Service, Selling, and Filling, delivering a high-performance environment.