Store People Leader & Performance Coach

Marks & Spencer Plc; Leinster; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

20% colleague discount

Holiday entitlement

Discretionary bonus

Defined Contribution Pension

Life Assurance

Maternity pay

Induction & training programmes

Wellbeing support

Virtual GP

Volunteer day

Job summary

Marks & Spencer Plc is seeking a Store Leadership Manager to drive exceptional customer experiences, coach retail teams, and deliver store-wide initiatives. You will lead with purpose, align with business priorities, and empower colleagues to own service, selling and operational excellence.

The role emphasizes accountability for performance, collaboration with leadership, and proactive handling of feedback to continuously improve the customer journey.

Qualifications

• Experience leading store teams and delivering customer excellence.
• Proven ability to mentor, develop and retain colleagues.
• Strong people and performance management skills with clear accountability.

Responsibilities

• Take full accountability for direct reports and their end-to-end experience.
• Mentor and develop your team, celebrating success and managing performance.
• Collaborate with store leadership to meet shared objectives.

Skills

Leadership

People management

Coaching

Performance management

Time & Attendance

PowerBI

Microsoft Teams

MyHR

Tools

PowerBI

Teams

MyHR

Time & Attendance

Job description

Marks & Spencer Plc is seeking a Store Leadership Manager to drive exceptional customer experiences, coach retail teams, and deliver store-wide initiatives. You will lead with purpose, align with business priorities, and empower colleagues to own service, selling and operational excellence.

The role emphasizes accountability for performance, collaboration with leadership, and proactive handling of feedback to continuously improve the customer journey.