Colleague Experience & Performance Leader

Marks & Spencer Plc; Newbridge; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Colleague discount

Bonus schemes

Pension & Life Assurance

Maternity pay

WorkLife options

Wellbeing support

Induction & training

Job summary

Marks & Spencer Plc in Ireland seeks a Colleague Manager to lead and inspire a team, drive customer service and store performance. You will be accountable for direct reports, mentoring staff, and collaborating with store leadership to meet shared objectives.

The role emphasizes coaching, ensuring safe and compliant operations, executing launches and campaigns, delivering a standout customer experience, and fostering a positive, high-performing workplace through listening to colleague feedback

Qualifications

• Lead and Inspire responsibilities and people management expectations.

Responsibilities

• Take full accountability for your direct reports, owning their end-to-end experience.
• Mentor and develop your team to be their best, celebrating success and managing performance effectively.
• Collaborate with the store leadership team to deliver shared objectives.
• Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
• Act on customer feedback with urgency to go above and beyond.
• Empower teams to take ownership of Service, Selling, and Filling.
• Create a great place to work by listening to and acting on colleague feedback.
• Ensure the store trades safely and legally at all times.
• Support and coach Shift Leads and Sales Advisors to deliver smooth operations- without directly completing operational tasks.
• Implement launches, events, and campaigns flawlessly, right first time.
• Drive accurate execution of all processes and guidelines in collaboration with your team.
• Raise the bar through coaching and performance development.
• Lead your team to deliver a consistent and exceptional customer experience.
• Drive sales and contribution through consistent delivery of key inputs.
• Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI.
• Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
• Manage new starters through probation effectively.
• Spot and develop talent to meet future succession needs.
• Ensure duty of care calls and Returns to Work are completed promptly.
• Conduct absence review meetings where applicable.
• Complete 100% of check-ins, celebrating success and managing performance.
• Ensure compliance learning is completed by all colleagues.

Job description

Marks & Spencer Plc in Ireland seeks a Colleague Manager to lead and inspire a team, drive customer service and store performance. You will be accountable for direct reports, mentoring staff, and collaborating with store leadership to meet shared objectives.

The role emphasizes coaching, ensuring safe and compliant operations, executing launches and campaigns, delivering a standout customer experience, and fostering a positive, high-performing workplace through listening to colleague feedback