Colleague Experience Leader

Marks & Spencer Plc; Dundrum; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

20% colleague discount across M&S

Competitive holiday entitlement

Discretionary bonus schemes

Pension scheme

Life Assurance

Maternity pay

WorkLife options

Induction and training

Wellbeing support

Volunteer day

Job summary

Marks & Spencer plc in Dundrum, Ireland, seeks a dynamic Store Leader who can inspire teams and deliver outstanding customer service. You will own the end-to-end experience of your direct reports, mentor staff, and work with store leadership to hit shared targets.

You will model M&S behaviours, respond swiftly to customer feedback, and empower colleagues to own service, selling and filling. The role emphasizes coaching, launches, campaigns, and compliant store operations for sustained

Qualifications

• Proven experience leading store teams and managing performance.
• Ability to coach and develop team members to achieve targets.
• Strong focus on customer service and delivering store KPIs.

Responsibilities

• Lead and mentor direct reports; own their end-to-end experience.
• Collaborate with store leadership to deliver objectives.
• Coach Shift Leads and Sales Advisors to ensure smooth operations.
• Drive launches, events, and campaigns with accurate execution.

Skills

Leadership

Coaching

People management

Customer service

Tools

PowerBI

MyHR

Job description

Marks & Spencer plc in Dundrum, Ireland, seeks a dynamic Store Leader who can inspire teams and deliver outstanding customer service. You will own the end-to-end experience of your direct reports, mentor staff, and work with store leadership to hit shared targets.

You will model M&S behaviours, respond swiftly to customer feedback, and empower colleagues to own service, selling and filling. The role emphasizes coaching, launches, campaigns, and compliant store operations for sustained