Colleague Experience Leader – Store Team & Transformation

Marks & Spencer Plc; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus

Pension scheme

Maternity pay

WorkLife options (4-day week)

Job summary

Marks & Spencer Plc in Ireland is seeking an inspirational leader to drive performance and develop teams across a busy store environment. You will own the end-to-end experience of direct reports, mentor staff, and collaborate with the store leadership team to hit shared objectives.

You will role-model M&S behaviours, act on customer feedback with urgency, and empower teams to own service, selling, and filling. A focus on safety, legal compliance, and delivering campaigns is essential.

Responsibilities

• Take full accountability for your direct reports, owning their end-to-end experience.
• Mentor and develop your team to be their best, celebrating success and managing performance effectively.
• Collaborate with the store leadership team to deliver shared objectives.
• Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
• Act on customer feedback with urgency to go above and beyond.
• Empower teams to take ownership of Service, Selling, and Filling.
• Create a great place to work by listening to and acting on colleague feedback.
• Ensure the store trades safely and legally at all times.
• Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
• Implement launches, events, and campaigns flawlessly, right first time.
• Drive accurate execution of all processes and guidelines in collaboration with your team.
• Raise the bar through coaching and performance development.
• Lead your team to deliver a consistent and exceptional customer experience.
• Drive sales and contribution through consistent delivery of key inputs.
• Demonstrate digital confidence across all platforms including Time & Attendance, MyHR, Teams, and PowerBI.
• Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work, scheduling, holiday management, and more.
• Manage new starters through probation effectively.
• Spot and develop talent to meet future succession needs.
• Ensure duty of care calls and Returns to Work are completed promptly.
• Conduct absence review meetings where applicable.
• Complete 100% of check-ins, celebrating success and managing performance.
• Ensure compliance learning is completed by all colleagues.

Skills

People leadership

Team development

Coaching

Performance management

Job description

Marks & Spencer Plc in Ireland is seeking an inspirational leader to drive performance and develop teams across a busy store environment. You will own the end-to-end experience of direct reports, mentor staff, and collaborate with the store leadership team to hit shared objectives.

You will role-model M&S behaviours, act on customer feedback with urgency, and empower teams to own service, selling, and filling. A focus on safety, legal compliance, and delivering campaigns is essential.