Colleague Experience Leader

Marks & Spencer Group; Cork; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

20% colleague discount across M&S and

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Life Assurance

Maternity pay

WorkLife options (4-day week or 9-day)

Induction and training programmes

Wellbeing support (24/7 Virtual GP)

Volunteer day for charity

Job summary

Marks & Spencer in Cork is seeking a Store Leader to drive exceptional customer service, sales, and store operations. You will coach and develop your team, collaborate with the store leadership group, and model M&S behaviours as priorities evolve.

Lead accountability for results, ensure safe, compliant operations, and deliver launches and campaigns with precision. You’ll empower staff across Service, Selling, and Fulfilment, maximizing employee engagement and performance.

Responsibilities

• Take full accountability for direct reports and own their end-to-end experience.
• Mentor and develop your team to be their best, celebrate success and manage performance.
• Collaborate with the store leadership team to deliver shared objectives.
• Act on customer feedback with urgency and go above and beyond.
• Empower teams to own service, selling, and filling processes.

Job description

Marks & Spencer in Cork is seeking a Store Leader to drive exceptional customer service, sales, and store operations. You will coach and develop your team, collaborate with the store leadership group, and model M&S behaviours as priorities evolve.

Lead accountability for results, ensure safe, compliant operations, and deliver launches and campaigns with precision. You’ll empower staff across Service, Selling, and Fulfilment, maximizing employee engagement and performance.