Shift Lead: Store Ops & Opening/Closing

Marks and Spencer; Cork; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Bonus schemes

Pension

Maternity pay

WorkLife options

Induction and training

Wellbeing support

Volunteer day

Job summary

Marks & Spencer in Ireland is seeking a Full-time Shift Lead to support opening and closing operations. You will lead the fill operation, coordinate resources to serve and sell, and act as floor lead in the absence of the Colleague Manager.

You will coach colleagues on one best way, drive productivity for store opening readiness, ensure quick payment experiences, and maintain a clean, safe and well-presented store while delivering excellent customer service.

Qualifications

• Good level of digital capability and can access and utilise relevant systems.
• Good knowledge of the commercial operation, brilliant basics and operational excellence.
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change

Responsibilities

• Lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager
• Coach colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across all areas of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone

Skills

Digital capability

Commercial operations

VM principles

Communication

Job description

Marks & Spencer in Ireland is seeking a Full-time Shift Lead to support opening and closing operations. You will lead the fill operation, coordinate resources to serve and sell, and act as floor lead in the absence of the Colleague Manager.

You will coach colleagues on one best way, drive productivity for store opening readiness, ensure quick payment experiences, and maintain a clean, safe and well-presented store while delivering excellent customer service.