Store Manager - New Ross, Co. Wexford

Michael Murphy & Co; New Ross; A distancia; EUR 54.000 - 66.000; Jornada completa

Descripción de la vacante

Michael Murphy & Co is seeking a Store Manager for one of our Irish home furnishings stores. You will lead the sales team to maximize store growth, create a positive customer experience, and uphold our customer service standards.

The role emphasizes coaching the sales team, driving sales, and maintaining brand presentation while delivering an inspirational and productive store culture. Salary is circa €60k OTE per year.

Formación

• 3+ years of furniture retail sales experience (beneficial)
• 2+ years’ prior experience managing a professional sales team (beneficial)
• Store opening experience would be beneficial
• Flexible retail schedule including weekdays, weekends and bank holidays
• Outstanding oral and written communication skills
• Strong IT skills and Excel proficiency

Responsabilidades

• Create an engaging, positive working environment and strong selling culture
• Demonstrate company values in all job functions
• Drive sales and store performance by leading a high-performing team
• Provide engagement leadership by coaching and mentoring sales staff
• Ensure store represents the brand and delivers excellent customer shopping experience
• Interact with customers and departments to resolve sales orders and situations
• Train and update Sales Advisors on products and policies
• Collaborate with senior leadership to meet sales goals
• Coordinate staff rostering to match staffing needs
• Respond professionally to escalated customer inquiries and complaints
• Maintain visual presentation and organize floor moves

Conocimientos

Sales leadership

Customer service

Communication

Excel skills

Flex schedule

Herramientas

POS systems

Descripción del empleo

Established in 1974 and 100% Irish-owned, we pride ourselves on the community, our people, and providing great customer service. With stores in Airside, Sandyford, Newbridge, New Ross, and Wexford, our mission is to provide quality and stylish home furnishings designed and selected by our family for yours.

The Store Manager manages the sales team to obtain maximum store growth. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. This position assures that store achieves sales and our customer service standards. The Store Manager strives to create an inspirational, fun, and productive culture.

The role comes with a salary OTE circa of €60k per annum.

Responsibilities and Duties:

• Create an engaging, positive working environment and strong selling culture
• Demonstrate the Company’s Values in the performance of all job functions
• Drive sales and increasing overall store performance by building and maintaining a high-performing sales team
• Providing overall engagement leadership by acting as a coach and mentor for the stores' sales team
• Ensuring that your store represents our brand and your skills to your customers and the community at large by creating and maintaining a store that supports our excellent customer shopping experience
• Effectively interacting in person and on the telephone with customers and various departments in the resolution of sales orders and customer situations
• Training and updating Sales Advisors on all products, store policies, and analyzing daily business to ensure efficient operations
• Working with company’s senior leadership team to meet or exceed established sales volume goals.
• Work closely with Human Resources and senior leadership to address and resolve employee issues.
• Manage staff rostering to match staffing level requirements
• Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
• Create and maintain the visual presentation of the store by coordinating furniture and accessory placement in accordance with our standards, organize and implement floor moves

Qualifications and skills:

• 3+ years of experience in furniture retail sales in a commission-driven environment is beneficial but not essential
• A minimum of 2 years’ prior experience managing a professional sales team in a furniture retail environment is beneficial but not essential
• Previous store opening experience would be beneficial.
• A competitive spirit and drive to succeed
• The ability and willingness to work a flexible retail schedule which includes week days, and weekends, and bank holidays is required
• Outstanding oral and written communication skills
• Proven ability to close performance gaps
• Strong IT skills – comfortable in a technology-driven business, strong skills in Excel

Why Join the Murphy Home Team?

• Established Legacy: With 50 years in business, we are a well-established company with a strong reputation.
• Bonus Scheme
• Educational Support Scheme / Career Development Opportunities
• Employee Assistance: Access our free Employee Assistance Programme for support when you need it.
• Our wellbeing initiatives like our Bike to work scheme