Store Manager - New Ross, Co. Wexford

Murphy Home; New Ross; Vor Ort; EUR 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Generous staff discounts

Pension scheme

Bonus Scheme

Educational Support Scheme / Career发展

Employee Assistance Programme

Bike to work scheme

Career Development Opportunities

Zusammenfassung

Murphy Home Furnishing in Ireland is seeking a Store Manager who will lead a sales team to maximize growth and deliver an outstanding customer experience. You will foster a positive culture, coach staff, and ensure the store reflects the brand both in service and presentation.

The role offers a salary on target around €60,000 per year, with opportunities for advancement within a well-established, 50-year-old family business. A flexible retail schedule including weekends and holidays is required.

Qualifikationen

• 3+ years of furniture retail sales or management experience.
• Experience leading a professional sales team in a furniture environment is beneficial.
• Willingness to work a flexible retail schedule including weekdays, weekends and holidays.

Aufgaben

• Create an engaging, positive working environment and strong selling culture.
• Demonstrate the Company Values in all job functions.
• Drive sales and store performance by building a high-performing team.
• Coach and mentor the sales team for engagement and development.
• Maintain a store that reflects the brand and delivers an excellent customer experience.
• Communicate effectively with customers and internal departments to resolve orders and issues.
• Train Sales Advisors on products, store policies, and daily operations.
• Collaborate with senior leadership to meet sales targets.
• Coordinate staff rostering to match staffing needs.
• Respond professionally to escalated customer inquiries and complaints.
• Manage store visual presentation and floor moves to align with standards.

Kenntnisse

Leadership

Coaching

Customer service

Sales focus

Team management

IT proficiency

Tools

Excel

Jobbeschreibung

About Murphy Home Furnishing:

Established in 1974 and 100% Irish-owned, we pride ourselves on the community, our people, and providing great customer service. With stores in Airside, Sandyford, Newbridge, New Ross, and Wexford, our mission is to provide quality and stylish home furnishings designed and selected by our family for yours.

The Store Manager manages the sales team to obtain maximum store growth. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. This position assures that store achieves sales and our customer service standards. The Store Manager strives to create an inspirational, fun, and productive culture.

The role comes with a salary OTE circa of €60k per annum.

Responsibilities and Duties:

• Create an engaging, positive working environment and strong selling culture




• Demonstrate the Company's Values in the performance of all job functions




• Drive sales and increasing overall store performance by building and maintaining a high-performing sales team




• Providing overall engagement leadership by acting as a coach and mentor for the stores' sales team




• Ensuring that your store represents our brand and your skills to your customers and the community at large by creating and maintaining a store that supports our excellent customer shopping experience




• Effectively interacting in person and on the telephone with customers and various departments in the resolution of sales orders and customer situations




• Training and updating Sales Advisors on all products, store policies, and analyzing daily business to ensure efficient operations




• Working with company's senior leadership team to meet or exceed established sales volume goals.




• Work closely with Human Resources and senior leadership to address and resolve employee issues.




• Manage staff rostering to match staffing level requirements




• Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution




• Create and maintain the visual presentation of the store by coordinating furniture and accessory placement in accordance with our standards, organize and implement floor moves

Qualifications and skills:

• 3+ years of experience in furniture retail sales in a commission-driven environment is beneficial but not essential




• A minimum of 2 years’ prior experience managing a professional sales team in a furniture retail environment is beneficial but not essential




• Previous store opening experience would be beneficial.




• A competitive spirit and drive to succeed




• The ability and willingness to work a flexible retail schedule which includes week days, and weekends, and bank holidays is required




• Outstanding oral and written communication skills




• Proven ability to close performance gaps




• Strong IT skills - comfortable in a technology-driven business, strong skills in Excel

Why Join the Murphy Home Team?

• Established Legacy: With 50 years in business, we are a well-established company with a strong reputation.




• Generous staff discounts




• Pension scheme




• Bonus Scheme




• Educational Support Scheme / Career Development Opportunities




• Employee Assistance: Access our free Employee Assistance Programme for support when you need it.




• Our wellbeing initiatives like our Bike to work scheme




• Career Development Opportunities