Store Manager: Elevate Customer Experience & Team

Lush; Dublin; On-site; EUR 39,000 - 47,000; Full time

Benefits offered by this job

Holiday allowance

Product discount

Bonus (discretionary)

Pension scheme

Birthday leave

Cycle to work

Transport benefits

Employee assistance programme

Parental leave pay

Paternity leave

Flexible working

Employee ownership

Community networks

Gender-affirming care

Job summary

Lush is seeking a Store Manager in Dublin to lead a vibrant retail team at Henry Street. You’ll craft memorable customer experiences, recruit and upskill staff, and build local connections while driving sales and upholding brand standards.

Your role focuses on delivering top-tier service, managing shop operations, and mentoring your team to achieve ambitious targets. This permanent full-time position emphasizes a supportive, flexible culture and community engagement.

Qualifications

• Customer service excellence and leading by example.
• Ability to navigate difficult conversations and manage expectations.
• Team leadership, morale maintenance, and development of staff.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays reflect current trends and seasonal changes.
• Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring readiness to meet sales and service goals.
• Foster a positive work environment through effective communication and regular team check-ins.
• Plan and implement in-store and external events, collaborating with PR to enhance visibility and attract customers.
• Ensure the shop operates within Lush guidelines and create internal processes as needed for the shop.
• Promote safety and wellbeing with a secure work environment and access to support resources.
• Monitor sales trends and local needs, adjusting opening hours and staffing to maximise opportunities

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

Lush is seeking a Store Manager in Dublin to lead a vibrant retail team at Henry Street. You’ll craft memorable customer experiences, recruit and upskill staff, and build local connections while driving sales and upholding brand standards.

Your role focuses on delivering top-tier service, managing shop operations, and mentoring your team to achieve ambitious targets. This permanent full-time position emphasizes a supportive, flexible culture and community engagement.