Store Leader: Elevate Service, Drive Sales & Growth

COS; Dublin; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

25% staff discount across COS/H&M

HIP incentive program

Generous clothing allowance

Development opportunities within COS &

Job summary

COS in Dublin is seeking a Store Manager who will own the store’s performance and champion exceptional customer experiences that drive sales and profitability. You will lead, inspire and develop a team to deliver operational excellence, outstanding service and flawless in-store presentation.

Balancing front‑of‑house energy with back‑of‑house efficiency, you’ll analyse sales data, recruit and onboard staff, and foster a positive, inclusive work environment.

Qualifications

• Customer-focused and able to leverage customer feedback to drive performance.
• Strong commercial awareness and KPI understanding in a retail context.
• Proven ability to lead multi-disciplinary teams across stores and departments.
• Open to feedback and actively seeking opportunities for development.
• Clear, confident and empathetic communicator who can articulate operational direction.
• Experienced in giving constructive feedback and coaching colleagues.
• Able to adapt to shifting priorities and diverse perspectives.
• Solid understanding of store operations, compliance and visual standards.
• Willingness to work evenings, weekends and holidays; fluent English.

Responsibilities

• Driving exceptional customer service by guiding the team to deliver personalized styling and a memorable in-store experience.
• Interpreting sales data to drive store performance and owning commercial results.
• Inspiring and leading managers, visual merchandisers and sales staff to exceed service and operational standards.
• Managing recruitment processes and onboarding for new team members.
• Identifying high-potential individuals and creating development plans for career growth.
• Overseeing all store operations including compliance and visual merchandising for efficiency.
• Fostering a positive, inclusive and motivating work environment.

Skills

Customer Focus

Business Acumen

Team Leadership

Eager to Learn

Excellent Communication

Coaching & Development

Adaptability & Flexibility

Operational Excellence

English Language Skills

Job description

COS in Dublin is seeking a Store Manager who will own the store’s performance and champion exceptional customer experiences that drive sales and profitability. You will lead, inspire and develop a team to deliver operational excellence, outstanding service and flawless in-store presentation.

Balancing front‑of‑house energy with back‑of‑house efficiency, you’ll analyse sales data, recruit and onboard staff, and foster a positive, inclusive work environment.