Store Leader: Customer Service & Sales Performance

Centra; Ennis; On-site; EUR 30,000 - 36,000; Full time

Job summary

Clancy`s Centra Loughville is seeking an Assistant Manager to lead store operations in Ennis. You will drive customer service, oversee fresh food and retail standards, and support the Store Manager in achieving sales and profit targets while maintaining a safe, clean environment.

The ideal candidate will have strong communication, delegation and KPI focus, with prior grocery retail exposure, and a hands-on leadership style suitable for a fast-paced team.

Qualifications

• 2 years experience in a relevant position is desirable.
• Good knowledge of Microsoft Office (Excel, Word).
• Experience balancing cash/tills.
• Excellent communication skills.
• Good delegation skills.
• Highly driven with a strong work ethic.
• An understanding of how to achieve KPIs and targets.
• Commerciality and brand awareness.
• Passion for grocery retail.
• Thrive in a fast-paced working environment.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager.
• Implement planograms correctly and ensure the correct range is in place in store.
• Merchandise and present the store to the highest standard.
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace.
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store.
• Manage employee performance, giving regular feedback, recognition and encouragement.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Understand achieving margins in all departments.
• Engage with new initiatives and embrace new ways of working.

Skills

Communication

Delegation

Work ethic

KPI targets

Brand awareness

Grocery retail

Fast-paced

Tools

Excel

Word

Job description

Clancy`s Centra Loughville is seeking an Assistant Manager to lead store operations in Ennis. You will drive customer service, oversee fresh food and retail standards, and support the Store Manager in achieving sales and profit targets while maintaining a safe, clean environment.

The ideal candidate will have strong communication, delegation and KPI focus, with prior grocery retail exposure, and a hands-on leadership style suitable for a fast-paced team.