Sports Betting Customer Support Specialist

BOYLE Sports; Dundalk; On-site; EUR 26,000 - 34,000; Full time

Job summary

BOYLE Sports is seeking a Customer Service Agent at Dundalk HQ to be the first point of contact for customers via phone, chat and email. You will help resolve queries, support new product launches and strive for high first‑time resolution while maintaining SLAs.

Applicants should have excellent verbal English, be a team player and enjoy a dynamic, sports‑driven environment. Evening, weekend and bank holiday work is required, and BOYLE Sports is an equal opportunities employer.

Qualifications

• Excellent level of verbal English.
• Interest in Sports, eGaming or betting would be advantageous.
• A proven team player.
• Customer Service experience is essential.

Responsibilities

• Act as a 1st level point of contact for customers and other customer support specialists.
• Liaise with the various business channels in the resolution of customer queries.
• Identify and raise support requests in the event of customer technical issues.
• Monitor queues in the absence of a supervisor and manage resources to best achieve SLA.
• Track and record customer issues in line with reporting requirements.
• Handle customer escalations and complaints over call, chat and email.
• Follow all BOYLE Sports policies and procedures in relation to customer issue resolution.
• Achieve team targets in relation to contact quality and volume.
• Build & develop customer relationships.
• Support the implementation of new products, processes, and policies.
• Achieve a high level of first-time resolution for all customer contacts.
• Ensure that more complex customer issues are followed up on and resolved in a timely manner.

Skills

Verbal English

Team player

Customer service

Flexible

Job description

BOYLE Sports is seeking a Customer Service Agent at Dundalk HQ to be the first point of contact for customers via phone, chat and email. You will help resolve queries, support new product launches and strive for high first‑time resolution while maintaining SLAs.

Applicants should have excellent verbal English, be a team player and enjoy a dynamic, sports‑driven environment. Evening, weekend and bank holiday work is required, and BOYLE Sports is an equal opportunities employer.