Spanish-Speaking Onboarding Specialist, EMEA - Hybrid

VLEX NETWORKS; Dublin; Hybrid; EUR 60,000 - 75,000; Full time

Job summary

Clio is seeking a Spanish-speaking Customer Onboarding Specialist, EMEA, to join our Dublin-based Customer Success Team. This hybrid role anchors our Dublin Hub and supports onboarding sessions, adoption, and value realization across the EMEA region.

You will conduct live training, collaborate with Sales and Enablement, and help customers maximize Clio's product suite while delivering exceptional service with empathy and professionalism.

Qualifications

• Must have full professional proficiency in Spanish (written and spoken).
• Strong obsession with delivering excellent customer experiences.
• Proactive mindset with ability to think creatively to solve problems.

Responsibilities

• Lead daily live onboarding sessions and trainings via Zoom.
• Identify value milestones and ensure customers realize total product value.
• Manage multiple customer cases with attention to deadlines and outcomes.
• Collaborate with Sales, Enablement and Tech teams to improve onboarding processes.
• Maintain high-quality customer relationships and post-onboarding support.

Skills

Spanish proficiency

Customer empathy

Training delivery

Education

Bachelor's degree or equivalent

Tools

Zoom

Salesforce

Job description

Clio is seeking a Spanish-speaking Customer Onboarding Specialist, EMEA, to join our Dublin-based Customer Success Team. This hybrid role anchors our Dublin Hub and supports onboarding sessions, adoption, and value realization across the EMEA region.

You will conduct live training, collaborate with Sales and Enablement, and help customers maximize Clio's product suite while delivering exceptional service with empathy and professionalism.