Italian Onboarding Specialist – EMEA (Hybrid)

Clio; Dublin; Hybrid; EUR 49,000 - 67,000; Full time

Benefits offered by this job

Hybrid work environment

Pension contribution

Health benefits and dental coverage

Clioversary recognition program

Job summary

Clio, the global leader in legal AI technology, seeks an Italian Speaking Customer Onboarding Specialist, EMEA, in Dublin. You will lead live onboarding sessions, guide users to realize value, and partner with Sales and Enablement to ensure a smooth product adoption.

You thrive in a high-output team, deliver exceptional client experiences, and apply tech chops with empathy to exceed expectations across the customer lifecycle.

Qualifications

• Full professional proficiency in Italian (written and verbal).
• Healthy obsession with delivering exceptional client experience.
• Proactive mindset and creative problem solving.
• Clear communication with customers of all abilities.
• Comfort facilitating live sessions through Zoom.

Responsibilities

• Conduct daily live strategy and training sessions using Zoom.
• Identify first value indicators and drive customers to realise Clio’s value.
• Own ownership window and ensure post-ownership success.
• Collaborate with Sales and Enablement for smooth product adoption.
• Manage multiple client cases with tight task/deadline adherence.
• Own customer account health and mitigate churn risk.
• Contribute to customer-facing knowledge base and cross-team processes.

Skills

Italian language proficiency

Customer experience

Live Zoom sessions

Education

Bachelor’s degree or equivalent experience

Tools

Zoom

Salesforce

Job description

Clio, the global leader in legal AI technology, seeks an Italian Speaking Customer Onboarding Specialist, EMEA, in Dublin. You will lead live onboarding sessions, guide users to realize value, and partner with Sales and Enablement to ensure a smooth product adoption.

You thrive in a high-output team, deliver exceptional client experiences, and apply tech chops with empathy to exceed expectations across the customer lifecycle.