Spanish-Speaking Onboarding Specialist, EMEA (Hybrid)

Clio; Dublin; Hybrid; EUR 49.000 - 67.000; Vollzeit

Benefits dieser Stelle

Hybrid work environment

Flexible time off policy

Pension contribution

Clioversary recognition program

Zusammenfassung

Clio is seeking a Spanish-speaking Customer Onboarding Specialist for the EMEA region in Dublin. This hybrid role supports our Customer Success team, focusing on onboarding and value delivery across the customer lifecycle.

You will lead live sessions, train customers, and partner with Sales and Enablement to drive product adoption. Ideal candidates have strong Spanish fluency, a customer-first mindset, and comfort with Zoom and Salesforce.

Qualifikationen

• Full professional proficiency in Spanish (written and verbal) is required.
• Healthy customer obsession and focus on delivering exceptional client experience.
• Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate.
• Effortless communication skills, confident and sensitive to the needs of customers (internal and external).
• Comfort and confidence facilitating in-person live sessions through Zoom.

Aufgaben

• Conduct daily live strategy and training sessions, engaging attendees with Zoom and Salesforce.
• Identify first value indicators and drive value realization for the customer.
• Own your ownership window within the customer lifecycle, including post-ownership setup.
• Collaborate with Sales and Customer Enablement to ensure smooth product adoption.
• Manage multiple client cases with deadlines and defined tasks.

Kenntnisse

Spanish language

Customer onboarding

Customer success

Training sessions

Communication skills

Live session facilitation

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Zoom

Salesforce

Jobbeschreibung

Clio is seeking a Spanish-speaking Customer Onboarding Specialist for the EMEA region in Dublin. This hybrid role supports our Customer Success team, focusing on onboarding and value delivery across the customer lifecycle.

You will lead live sessions, train customers, and partner with Sales and Enablement to drive product adoption. Ideal candidates have strong Spanish fluency, a customer-first mindset, and comfort with Zoom and Salesforce.