Italian Speaking Onboarding Specialist (EMEA)

VLEX NETWORKS; Irlande; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health benefits

Hybrid work model

Flexible time off

Résumé du poste

Clio in Dublin, Ireland, is seeking an Italian-speaking Customer Onboarding Specialist, EMEA, to join the Customer Success Team on a hybrid schedule. You will lead live onboarding sessions, guide firms through setup, and ensure value is delivered across the customer lifecycle.

The role emphasizes deep empathy, strong communication, and expertise with Zoom and internal tools. Bonus points for Salesforce experience, startup background, and a degree.

Qualifications

• Italian language proficiency required (written and verbal).
• Strong ability to deliver a high-quality customer experience.
• Comfort and confidence facilitating live sessions via Zoom.

Responsabilités

• Conduct daily live onboarding sessions with customers.
• Identify customers' first value and drive toward it.
• Own the onboarding window across the customer lifecycle.

Connaissances

Italian fluency

Customer empathy

Communication skills

Formation

Bachelor's degree or equivalent

Outils

Salesforce

Description du poste

Clio in Dublin, Ireland, is seeking an Italian-speaking Customer Onboarding Specialist, EMEA, to join the Customer Success Team on a hybrid schedule. You will lead live onboarding sessions, guide firms through setup, and ensure value is delivered across the customer lifecycle.

The role emphasizes deep empathy, strong communication, and expertise with Zoom and internal tools. Bonus points for Salesforce experience, startup background, and a degree.