Spanish-Speaking Onboarding Pro — EMEA (Hybrid Dublin)

Themis Solutions (Ireland) Limited; Dublin; Hybrid; EUR 49,000 - 67,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible time off policy

Pension contribution

Health benefits

Job summary

Clio is seeking a Spanish-speaking Customer Onboarding Specialist for the EMEA region in Dublin. You will conduct live onboarding sessions, identify value milestones, and guide customers through their lifecycle with a focus on adoption and satisfaction.

You will work in a hybrid Dublin hub, collaborating with Sales, Enablement and Tech Esc to deliver outstanding customer experiences and maintain high product utilization. Fluency in Spanish and a strong customer mindset are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven track record in customer onboarding or success.
• Fluent Spanish required.
• Excellent Zoom facilitation and communication skills.
• Experience with Salesforce or similar SaaS tools.

Responsibilities

• Conduct daily live onboarding sessions via Zoom with customers.
• Identify first value signals and drive toward realizing total value.
• Own your ownership window and support post-ownership onboarding.
• Collaborate with Sales and Enablement to ensure smooth product adoption.
• Manage multiple client cases with tasks and deadlines.
• Monitor account health and mitigate churn risks.
• Communicate clearly and empathetically with customers and partners.
• Update and contribute to the Help Centre.
• Partner with CS, Enablement and Tech Esc to refine processes.
• Stay current with Clio products and industry best practices.

Skills

Spanish (written & spoken)

Onboarding

Customer experience

Zoom facilitation

Salesforce familiarity

API-driven apps

Startup experience

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Zoom

Job description

Clio is seeking a Spanish-speaking Customer Onboarding Specialist for the EMEA region in Dublin. You will conduct live onboarding sessions, identify value milestones, and guide customers through their lifecycle with a focus on adoption and satisfaction.

You will work in a hybrid Dublin hub, collaborating with Sales, Enablement and Tech Esc to deliver outstanding customer experiences and maintain high product utilization. Fluency in Spanish and a strong customer mindset are essential.