Hybrid Bilingual SaaS Support Specialist (Italian/English)

Themis Solutions (Ireland) Limited; Dublin; Hybrid; EUR 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Hybrid work environment

Health benefits

Dental coverage

Pension contribution

Zusammenfassung

Clio is seeking an Italian/English Speaking Customer Support Specialist to join our Dublin hub. You will handle inbound requests in Italian and English, becoming a product expert and coaching customers to use Clio effectively.

You’ll work with Product, Sales and Success teams to resolve issues end to end, drive ownership, and identify opportunities for expanding product adoption. This is a hybrid role with structured training and growth prospects.

Qualifikationen

• Native or fluent Italian and professional fluency in English.
• Experience providing exceptional customer service and problem solving.
• Strong sense of ownership in a fast-changing environment with ambiguity.
• Bachelor’s degree, diploma, or equivalent professional experience.

Aufgaben

• Handle inbound support requests by phone, AI-enabled chat, and email in Italian and English.
• Become a product expert, diagnose and resolve product issues.
• Provide solutions and coaching to help customers use Clio more efficiently
• Own customer issues end to end and coordinate with internal teams to resolve gaps
• Identify opportunities to connect customers with additional products or services and gather feedback for Product teams.

Kenntnisse

Italian

English

Customer service

Ownership

Communication skills

Curiosity about law tech AI

Ausbildung

Bachelor’s degree

Jobbeschreibung

Clio is seeking an Italian/English Speaking Customer Support Specialist to join our Dublin hub. You will handle inbound requests in Italian and English, becoming a product expert and coaching customers to use Clio effectively.

You’ll work with Product, Sales and Success teams to resolve issues end to end, drive ownership, and identify opportunities for expanding product adoption. This is a hybrid role with structured training and growth prospects.