SOC Operator Days & Nights

Provincial-Security-Services; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Flexible shifts

Diverse team

Benefits

Accreditations

Learning focus

Job summary

Provincial Security Services is seeking SOC Operators to join our Security Operations Centre in Dublin. You will monitor CCTV and alarms, assess incidents, and coordinate responses across client sites on a 24/7 schedule, including days, nights and holidays.

You’ll work with a proactive team to keep people, property and operations safe, using clear communication, attention to detail, and professional judgment under pressure.

Qualifications

• Strong computer skills and ability to work across multiple systems.
• Clear, concise updates and instructions in communication.
• Interest in global security risks and emerging threats.
• Analytical, investigative and problem-solving capabilities.
• Calm, professional and focused under pressure.
• Sound judgement and decision-making in time-critical situations.
• Ability to multitask and manage competing priorities.
• Self-motivated, able to follow procedures independently.
• Strong customer service mindset and professional standards.
• Confidentiality and discretion when handling information.

Responsibilities

• Monitor and respond to routine and emergency alarm calls, CCTV and security systems.
• Assess incidents, analyse information and support investigations.
• Dispatch and coordinate security officers, ER teams and emergency services.
• Provide timely, accurate information to stakeholders via established channels.
• Monitor security developments and gather intelligence affecting clients.
• Maintain accurate records of calls, decisions and incidents.
• Act as central contact between Physical Security, security teams and stakeholders.
• Identify unusual activity and escalate concerns promptly.
• Support daily SOC operations following established procedures.

Skills

Analytical thinking

Decision making under pressure

Communication skills

Team collaboration

Attention to detail

Customer service mindset

Education

PSA Licence

Tools

Alarm monitoring systems

CCTV platforms

Job description

SOC Operator Days & Nights

Be at the heart of security. Make every decision count.

Are you alert, analytical and able to think clearly under pressure? Do you enjoy solving problems, working as part of a team, and knowing that what you do makes a difference?

Provincial is expanding its Security Operations Centre (SOC) team and is looking for motivated, professional, and proactive SOC Operators to join us in supporting a major Dublin campus and other client locations.

Operating 24 hours a day, 365 days a year, our SOC plays a vital role in protecting people, property, and business operations. As a SOC Operator, you’ll be at the centre of that activity — monitoring security systems, assessing information, coordinating responses, and ensuring the right people have the right information at the right time.

This is an opportunity to join a dynamic team where no two shifts are quite the same, and where your attention to detail, judgement and communication skills genuinely matter.

Responsibilities

As a key member of the SOC team, you will help maintain a clear operational picture, respond to emerging situations and support effective decision-making across our client environment.

Your responsibilities will include:

• Monitor and respond: Manage incoming routine and emergency alarm calls, monitoring CCTV, and security systems, including fire, door and duress alarms.
• Assess and investigate: Review incidents, analyse available information and support investigations into internal and external events.
• Coordinate responses: Dispatch and coordinate security officers, Emergency Response Teams (ERT), facilities personnel, and emergency services when required.
• Keep people informed: Communicate timely, accurate and relevant information to stakeholders using established procedures and communication channels.
• Stay informed: Monitor domestic and international security developments, gathering intelligence that may affect our clients, their people, or their operations.
• Maintain accurate records: Document calls, communications, decisions, and incidents to ensure information is reliable, accessible, and available for follow-up.
• Work collaboratively: Act as a central point of contact between the Physical Security Department, security teams, and relevant stakeholders.
• Recognise and elevate: Identify unusual activity, emerging risks, complaints, and critical events, escalating concerns promptly to the SOC Supervisor or Manager.
• Support daily operations: Contribute to the smooth running of the SOC, following established procedures while applying sound judgement when situations Chan

Job Requirements

We’re looking for people who are curious, dependable, and comfortable taking responsibility. You don’t need to have every answer, but you do need to know how to assess a situation, communicate clearly and recognise when to act or escalation.

You’ll bring:

• Strong computer skills and confidence working across multiple systems; experience with security or monitoring platforms is an advantage.
• Excellent verbal and written communication skills, with the ability to provide clear, concise updates and instructions.
• An interest in global security risks, current affairs, and emerging threats.
• Strong analytical, investigative, and problem-solving skills.
• The ability to remain calm, professional, and focused under pressure.
• Sound judgement and decision-making skills in both routine and time-critical situations.
• The ability to manage competing priorities and multitask without losing attention to detail.
• A self-motivated approach, with the ability to follow procedures and work independently when required.
• A strong customer service mindset and a commitment to professional standards.
• The confidence to communicate effectively with security personnel, colleagues, and stakeholders at all levels.
• High ethical standards, discretion, and the ability to handle confidential and sensitive information responsibly.
• A collaborative approach and a willingness to contribute to a supportive, high-performing team.

Qualifications and experience

• A valid PSA Licence.
• Previous experience in a Security Operations Centre or control room environment is an advantage.
• Experience working with alarm monitoring, CCTV, incident management, or emergency response coordination would be beneficial.

About the role

• Location: Dublin 4
• Working pattern: 12-hour shifts, working 3 or 4 shifts per week
• Operations: 24/7/365, including days, nights, weekends, and public holidays as rostered

The SOC Operator plays an important role in identifying, investigating, and coordinating responses to incidents that may affect our clients, their people, assets, reputation, or business continuity. You’ll work with national and international stakeholders, helping ensure that information is acted on appropriately and potential risks are managed effectively.

At Provincial, we recognise that our people are central to our success. We value professionalism, teamwork, initiative, and a willingness to learn. You’ll join a team where your contribution matters and where you can develop your knowledge and experience in a fast-moving security environment.

We are committed to building an inclusive workplace where people of all backgrounds, identities and abilities are welcomed and supported to succeed. You don’t need to meet every criterion to apply. If you have the right attitude, a strong sense of responsibility and a desire to make a difference, we’d love to hear from you.

Join Provincial and help us stay alert, stay informed, and keep people and operations safe.

About the company

Provincial Security Services is an Irish security company with over fifty years’ experience, delivering high-quality guarding, reception, and security system services in Ireland, the UK and into Europe. The company combines a people-centred approach with state-of-the-art technology to protect clients in commercial, corporate, and public sectors. With strong credentials and a client-first ethos, Provincial offers security professionals a stable, respected employer with opportunities to grow and excel in the field.

At its core, Security is a people business. Our staff are our biggest asset, and we make great efforts to ensure that they are happy at what they do.

Because management actively participate in our service delivery, we meet all of our team on site on a regular basis. And when we’re there, we listen. Quite often it is the little things that make the difference – and our ability to engage with our staff means that we can better understand what each person needs to make their day brighter.

These discussions are also an opportunity for us to share information about the company’s successes - and failures - and to foster the family company feeling that has been a hallmark of our service delivery since we were founded in 1969.

If you are as passionate as we are about customer service delivery, and enjoy working in a team, we would love to hear from you.

Why Join the Provincial team?

• Professional growth opportunities
• Flexible working patterns
• Diverse team whose skills and abilities are valued
• Excellent benefits
• Recognised employer through our accreditations
• Learning focus