SOC Operator - 24/7 Security Operations Specialist

Provincial Security Services; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Provincial Security Services is expanding its Security Operations Centre in Ireland and seeks SOC Operators for day and night shifts. The role supports national and international stakeholders, handling alarms, investigations, and incident response.

You will dispatch personnel and maintain communications, with strong emphasis on discretion and teamwork. The company highlights a long-standing presence in Ireland, dedication to training, and a culture that values reliability, integrity and

Qualifications

• Advanced computer skills and proficiency. Experience of local systems is an advantage.
• Excellent verbal and written communication skills.
• Have a keen interest in global security risks.
• Strong analytical and problem-solving skills.
• Self-motivated and able to follow instruction.
• A strong customer service focus.
• Ability to work in a team environment.
• Ability to multitask.
• Think through problems for logical solutions and remain calm and professional under stress.
• Strong decision-making ability during both crisis and non-crisis situations
• Must be able to speak clearly, give direction and provide guidance to employees and security staff during emergencies.
• Able to work and communicate effectively with all levels of leadership.
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
• Ability to maintain confidentiality about specifics of sensitive information related to the role.

Responsibilities

• Answering routine and emergency alarm calls
• Monitor alarms and video equipment including fire alarms, door alarms, and duress alarms.
• Maintain and enhance security and safety. You will support all client specific operational tasks.
• Conduct investigations and analysis on internal and external incidents.
• Dispatch security officers, ERT, facilities, Local Emergency Services and EMS personnel as required via telephone and/or radio.
• Maintain various records of communications and events.
• Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the Client.
• Communicate and disseminate information, using established communication vehicles, to key partners using best practices.
• Perform integral roles in daily operations
• Act as a liaison between the Physical Security Department and relevant stakeholders.
• Escalate (without delay) complaints and unusual/critical event information to the SOC Supervisor & Manager.

Skills

Reporting & Communication

Attention to detail

Teamwork

Job description

Provincial Security Services is expanding its Security Operations Centre in Ireland and seeks SOC Operators for day and night shifts. The role supports national and international stakeholders, handling alarms, investigations, and incident response.

You will dispatch personnel and maintain communications, with strong emphasis on discretion and teamwork. The company highlights a long-standing presence in Ireland, dedication to training, and a culture that values reliability, integrity and