SME Account Manager

Radius; Galway; Hybrid; EUR 40,000 - 65,000; Full time

Job summary

Radius, a leading fuel card provider in Ireland, seeks an SME Account Manager to oversee a portfolio of 400-500 accounts. You will resolve customer issues, promote Radius products, and drive growth through strategic account planning and proactive communication.

Join a team focused on customer loyalty and cross-selling, delivering excellent service while collaborating with colleagues to meet ambitious KPI targets.

Qualifications

• Experience in account management or sales, proven ability to manage multiple clients.
• Excellent communication skills with the ability to build rapport with diverse customers.
• Strategic thinker with track record of planning and driving results.
• Strong negotiation skills to manage and grow customer relationships and deal outcomes.

Responsibilities

• Manage and correspond with a portfolio of 400-500 accounts.
• Support customers with issues or queries related to their Radius account.
• Cross-sell and promote other Radius products to customers.
• Work towards and meet KPI targets set by the company.
• Develop and drive strategic account management plans to foster growth and profitability.
• Serve as the primary representative for over 400 customers and ensure needs are met.
• Introduce and promote the full suite of Radius products to strengthen loyalty.
• Tailor communication and engagement to suit individual customer needs.
• Collaborate with the wider team to support company goals and assist other portfolios as needed.

Skills

Account management experience

Exceptional communication skills

Strategic thinking

Negotiation

Technical proficiency

Tools

Microsoft Office

Job description

Radius has been a leading provider of fuel cards in Ireland for 30 years through our DCI network, which we own and operate, working with our partners to offer full geographical site coverage across Ireland.

Job Description

Responsibilities of an SME Account Manager include:

• Managing and corresponding with a portfolio of 400-500 accounts
• Supporting customers wit any issues or queries they are having re their account
• Cross selling and promoting other various Radius products
• Working towards and meeting KPI targets set.
• Develop and Drive Strategic Plans: Create and implement account management strategies to foster customer growth and profitability.
• Customer Representation: Serve as the primary representative for over 400 customers, ensuring their needs are met and exceeded.
• Enhance Customer Loyalty: Introduce and promote the full suite of Radius products to build strong, lasting customer relationships.
• Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
• Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
• Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.

Qualifications

• Account Management Experience: Previous experience in an account management or sales role.
• Exceptional Communication Skills: Ability to communicate effectively and build rapport with diverse customers.
• Strategic Thinking: Proven ability to think strategically and plan effectively.
• Negotiation Expertise: Strong negotiation skills to manage and enhance customer relationships.
• Technical Proficiency: Good knowledge of Microsoft Office Products.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

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