SMB Customer Success Engineer — Platform Champion (Hybrid)

DroneDeploy, Inc.; Dublin; Hybrid; EUR 50,000 - 69,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive compensation

Job summary

Procore is seeking an SMB Customer Success Engineer based in Dublin on a hybrid model. You will champion Procore’s SMB offerings, helping clients realise business value and optimise platform adoption across construction domains.

You’ll collaborate with Sales, Professional Services, Support, Product, and Marketing to deliver strategic recommendations and effective implementations. A construction background plus strong communication are essential.

Qualifications

• Experience in Customer Success, Professional Services, or Technical Pre-Sales.
• Strong technical aptitude and ability to build deep product expertise.
• Excellent presentation and communication skills, both in-person and virtual.
• Strong analytical and problem-solving skills to derive insights from data.
• Ability to collaborate across multiple departments on time-sensitive projects.

Responsibilities

• Make data-driven recommendations to customers to maximise Procore value.
• Craft value-based presentations addressing business problems and drive adoption.
• Provide product roadmap and release updates to customers.
• Lead product demonstrations and coordinate stakeholders across teams.
• Act as a technical account contact with clear, responsive communication.
• Mentor peers and contribute to best practices across the team.
• Develop deep expertise in Procore’s products and industry best practices.
• Travel up to 50% to client sites, industry events, and Procore offices.

Skills

Customer Success

Technical aptitude

Presentation skills

Analytical thinking

Cross-functional collaboration

Travel willingness

Education

Bachelor's degree in Construction Management or related field

Tools

Procore

Job description

Procore is seeking an SMB Customer Success Engineer based in Dublin on a hybrid model. You will champion Procore’s SMB offerings, helping clients realise business value and optimise platform adoption across construction domains.

You’ll collaborate with Sales, Professional Services, Support, Product, and Marketing to deliver strategic recommendations and effective implementations. A construction background plus strong communication are essential.