SMB Customer Success Engineer

Procore Technologies, Inc.; Dublin; Hybrid; EUR 50,000 - 69,000; Full time

Job summary

Procore Technologies, Inc. in Dublin is seeking an SMB Customer Success Engineer to champion Procore for SMB clients and drive adoption for measurable business gains. You will partner with Sales, Professional Services, Support, Product and Marketing to deliver value and coordinate across teams.

You will travel up to 50% to client sites and events, delivering data-driven recommendations and compelling value-based presentations while building expertise in Procore's platform and best practices.

Qualifications

• Experience in construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Strong technical aptitude to build deep expertise in Procore's product offerings.
• Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, both in-person and via virtual meetings or written formats.
• Strong analytical and problem-solving skills to analyze ambiguous data and extract insights.
• Degree in Construction Management, Civil/Mechanical Engineering, Information Systems or Computer Science; construction project experience.

Responsibilities

• Make data-driven recommendations to customers on optimizing value of Procore based on analytics and best practices.
• Craft value-based presentations addressing customer business problems and accelerate platform adoption.
• Provide product roadmap and release updates to customers to leverage latest technology.
• Lead product demonstrations and coordinate technical stakeholders across teams.
• Serve as technical account contact with clear, responsive customer communication.
• Mentor peers and contribute to best practices across the organization.
• Develop expertise in Procore products, professional services, and industry practices.
• Travel up to 50% to client sites, industry events, and Procore offices.

Skills

Strong presentation skills

Communication skills

Analytical problem-solving

Collaborative cross-department work

Construction industry experience

Education

Bachelor's degree in Construction Management or related fields

Tools

Procore products knowledge

Job description

We're looking for a SMB Customer Success Engineer to drive the success of Procore's SMB customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful SMB Customer Success Engineer, you'll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You will work in a collaborative and creative environment structured around transparent communication, proactive problem-solving, and cross-functional accountability.

In this role, you will leverage your consultative advisory skills and knowledge of the construction industry and Procore's software platforms to provide clients with important recommendations on how to maximise the value of their Procore technology, and what other products they can benefit from. You will partner closely cross-functionally with Sales, Professional Services, Support, Product, and Marketing. Successful candidates demonstrate deep industry knowledge and expertise in construction technology.

This position reports to the Manager, SMB Customer Success EMEA and will be based in our Dublin HQ, on a hybrid model.

What you'll do:

• Make data-driven recommendations to customers on optimizing the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate platform adoption.
• Provide product roadmap and product release updates to customers so they can benefit from our latest technology.
• Lead product demonstrations and manage technical stakeholder coordination across internal and external teams.
• Serve as a technical account contact by providing clear, responsive, and effective customer communication.
• Foster a positive team culture by providing peer mentoring, collaborating across all levels of the organization, and contributing to best practices.
• Develop comprehensive expertise in Procore's products, professional services, and industry best practices.
• Travel up to 50% to client sites (domestic and international), industry events, and Procore offices.

What we're looking for:

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Ability to use strong technical aptitude to build deep expertise in Procore's product offerings, business model, services, and emerging technologies.
• Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, both in-person and through virtual meetings or written formats.
• Strong analytical and problem-solving skills to analyze ambiguous data and convert it into actionable insights.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.), with previous experience as a construction Project Manager, Site Supervisor, Project Finance Manager, Estimator, or Project Engineer preferred
  Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science preferred, along with experience managing project construction including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety

Additional Information

Base Pay Range:

50,240.00 - 69,080.00 EUR Annual

On Target Earning Range:

62,800.00 - 86,350.00 EUR Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.