Team Manager - Smart Metering

Circet; Dublin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Annual leave

Pension contributions

Life assurance

Employee Assistance Programme

Career development opportunities

Job summary

Circet Ireland & UK is hiring a Team Manager for the Smart Metering contract to lead field operations across Dublin and Leinster. You will manage field teams and delivery partners to hit installation, exchange and service targets while maintaining safety and customer experience standards.

As the operational lead for the region, you will collaborate with planning, logistics, HR and finance to plan work, monitor performance and drive continuous improvement in efficiency, cost control and service

Qualifications

• Previous experience managing field-based operational teams within Smart Metering, energy, utilities, infrastructure or a comparable regulated environment.
• Demonstrable experience delivering against contractual KPIs, service levels, productivity, quality and customer experience measures.
• Strong working knowledge of health and safety responsibilities associated with field operations and work in customers’ premises.
• Experience managing employee performance, development, engagement, attendance and employee relations matters.
• Ability to analyse operational data, identify root causes and implement practical recovery actions.

Responsibilities

• Lead, motivate and develop field teams to achieve operational and customer service objectives.
• Set clear expectations and review individual and team performance through regular one-to-ones, field visits, team briefings and performance reviews.
• Build a positive, inclusive and accountable culture that promotes teamwork, ownership and respectful customer interactions.
• Identify technical, safety and behavioural development needs and work with Training and HSEQT teams to maintain competence and authorisation requirements.
• Manage attendance, conduct, capability, grievance and disciplinary matters in line with company procedures and with support from HR.
• Support workforce planning, recruitment, onboarding, succession planning and retention across the regional operation.
• Lead a positive safety culture and ensure all work is completed in accordance with company HSEQT requirements, risk assessments, method statements and client rules.
• Confirm that operatives hold the correct competence, authorisations and training for the work assigned to them and that records remain current.
• Complete and support field audits, safety inspections, quality checks and incident investigations, ensuring corrective actions are closed within agreed timescales.
• Monitor technical quality, installation standards, test results, photographic evidence and job records to ensure work is right first time and auditable.
• Ensure defects, unsafe conditions, near misses, incidents and customer vulnerabilities are identified, reported, escalated and managed appropriately.
• Maintain compliance with data protection, customer privacy, asset security and company policies when handling customer and metering information.
• Act as a key operational contact for client representatives and maintain constructive relationships through clear communication, accurate reporting and effective issue resolution.
• Champion a customer-focused approach, including clear appointment communication, respectful conduct in customers’ homes and appropriate support for vulnerable customers.
• Manage escalated complaints and service failures through to resolution, identifying root causes and preventing recurrence.
• Collaborate with Planning, Scheduling, Training, Fleet, Stores, HSEQT, HR, Finance and Commercial teams to remove delivery barriers and improve operational performance.
• Monitor regional performance using operational dashboards and KPIs, including completed jobs, productivity, right-first-time performance, aborts, revisits, quality, safety and customer outcomes.
• Deliver performance in line with budget, productivity assumptions and contractual requirements, with effective control of overtime, travel, materials, rework and other operational costs.
• Produce clear performance updates, forecasts, recovery plans and root-cause analysis for operational and client reviews.
• Identify and implement improvements to resource deployment, scheduling, field processes, digital systems and customer journeys.
• Support mobilisation, change initiatives, new technology deployment and operational transformation within the Smart Metering programme.

Skills

Team leadership

Stakeholder management

Data analysis

Planning & scheduling

Health & safety

Communication

Excel proficiency

Problem solving

Driving licence

Field operations knowledge

Education

Electrical/meters/utility qualification

Management/leadership qualification

Health and safety qualification (IOSH/NEBOSH)

Tools

Microsoft Office (Excel/Word/Outlook/Teams)

Workforce management systems

Job description

We Are Hiring!

Circet’s Energy division are hiring a Team Manager for the Smart Metering contract to join the existing four Team Managers. This role will cover Dublin and Leinster regions.

About Us:

Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.

THE ROLE

The Team Manager is responsible for leading the safe, compliant and efficient delivery of Smart Metering field operations within a designated geographical area. The role will manage field-based teams and delivery partners to achieve installation, exchange and service targets while maintaining high standards of customer experience, quality, productivity and cost control.

As the primary operational lead for the assigned area, the Team Manager will connect clients, customers, field teams, scheduling, logistics and business support functions. The postholder will ensure work is planned and completed in accordance with contractual requirements, technical standards, company procedures and applicable health and safety and metering requirements.

The role requires visible field leadership, sound commercial judgement, strong people management and the ability to use performance data to drive continuous improvement.

RESPONSIBILITIES

Operational Delivery

• Manage day-to-day Smart Metering operational activity across the assigned region, including installation, exchange, fault, revisit and remedial work programmes.
• Deliver agreed client volumes, service levels, productivity, quality and completion targets while protecting safety and customer outcomes.
• Coordinate effectively with planning and scheduling teams to balance appointment demand, engineer capacity, geography, travel time, skills and access requirements.
• Monitor work queues, failed appointments, aborts, revisits and exceptions, taking timely corrective action to reduce avoidable failure and lost productivity.
• Ensure field teams have the correct vehicles, tools, test equipment, meters, communications equipment, personal protective equipment and materials to complete work safely.
• Maintain effective control of stock, assets, calibration records, waste streams and returns in line with company and client requirements.
• Provide operational cover and escalation support for complex field issues, customer concerns and service disruption.

Leadership and People Management

• Lead, motivate and develop field teams to achieve operational and customer service objectives.
• Set clear expectations and review individual and team performance through regular one-to-ones, field visits, team briefings and performance reviews.
• Build a positive, inclusive and accountable culture that promotes teamwork, ownership and respectful customer interactions.
• Identify technical, safety and behavioural development needs and work with Training and HSEQT teams to maintain competence and authorisation requirements.
• Manage attendance, conduct, capability, grievance and disciplinary matters in line with company procedures and with support from HR.
• Support workforce planning, recruitment, onboarding, succession planning and retention across the regional operation.

Health, Safety, Quality and Compliance

• Lead a positive safety culture and ensure all work is completed in accordance with company HSEQT requirements, risk assessments, method statements and client rules.
• Confirm that operatives hold the correct competence, authorisations and training for the work assigned to them and that records remain current.
• Complete and support field audits, safety inspections, quality checks and incident investigations, ensuring corrective actions are closed within agreed timescales.
• Monitor technical quality, installation standards, test results, photographic evidence and job records to ensure work is right first time and auditable.
• Ensure defects, unsafe conditions, near misses, incidents and customer vulnerabilities are identified, reported, escalated and managed appropriately.
• Maintain compliance with data protection, customer privacy, asset security and company policies when handling customer and metering information.

Customer and Stakeholder Management

• Act as a key operational contact for client representatives and maintain constructive relationships through clear communication, accurate reporting and effective issue resolution.
• Champion a customer-focused approach, including clear appointment communication, respectful conduct in customers’ homes and appropriate support for vulnerable customers.
• Manage escalated complaints and service failures through to resolution, identifying root causes and preventing recurrence.
• Collaborate with Planning, Scheduling, Training, Fleet, Stores, HSEQT, HR, Finance and Commercial teams to remove delivery barriers and improve operational performance.

Performance, Financial and Continuous Improvement

• Monitor regional performance using operational dashboards and KPIs, including completed jobs, productivity, right-first-time performance, aborts, revisits, quality, safety and customer outcomes.
• Deliver performance in line with budget, productivity assumptions and contractual requirements, with effective control of overtime, travel, materials, rework and other operational costs.
• Produce clear performance updates, forecasts, recovery plans and root-cause analysis for operational and client reviews.
• Identify and implement improvements to resource deployment, scheduling, field processes, digital systems and customer journeys.
• Support mobilisation, change initiatives, new technology deployment and operational transformation within the Smart Metering programme.

REQUIREMENTS

• Previous experience managing field-based operational teams within Smart Metering, energy, utilities, electrical services, infrastructure or a comparable regulated environment. (Desirable)
• Demonstrable experience delivering against contractual KPIs, service levels, productivity, quality and customer experience measures.
• Strong working knowledge of health and safety responsibilities associated with field operations and work in customers’ premises.
• Experience managing employee performance, development, engagement, attendance and employee relations matters.
• Ability to analyse operational data, identify root causes and implement practical recovery actions.
• Effective resource planning, scheduling and workload management capability across a geographically dispersed area.
• Commercial awareness and experience controlling operational cost, productivity and resource utilization.
• Confident stakeholder management, communication and escalation skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook and Teams.
• Full clean driving license and flexibility to travel regularly across the assigned operational area.
• Experience delivering domestic Smart Metering installation or exchange programmes.
• A recognised electrical, metering, utilities or technical qualification.
• IOSH Managing Safely, NEBOSH or an equivalent health and safety qualification.
• A management or leadership qualification.
• Experience using workforce management, scheduling, field service or performance reporting systems.
• Experience supporting client audits, technical assurance, incident investigations and quality management systems.
• Knowledge of relevant electricity metering standards, customer vulnerability procedures and regulated utility requirements.

WHY WORK IN CIRCET?

• Be part of a company that encourages involvement, diversity, and inclusion.
• Be part of a company that nurtures excellence and develops leaders.
• Be part of a company that encourages personal development and career progression through our Further Education Programme, Mentoring Programme, and Career Pathways.
• Be part of a company that is dedicated to making a difference through Corporate Social Responsibility initiatives.
• Receive a competitive salary and benefits package including annual leave, pension contributions, life assurance, Employee Assistance Programmes, and ongoing career development opportunities