Service Delivery Leader - OT, SCADA & Field Operations

EMR Integrated Solutions; Dunboyne; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

23 days holiday

Sick pay

Critical Illness Income Protection

Pension contributions matched up to 5%

Remote working up to 50%

Learning and development fund

Performance related bonus scheme

Education Assistance Scheme

Bike to Work Scheme

Job summary

EMR Integrated Solutions seeks a Service Manager to lead our service operation across SCADA, automation and instrumentation. You will own service delivery, SLAs, customer escalations and service profitability while developing a scalable, cross-functional team in Ireland and the UK.

Based in Dunboyne, Co. Meath with travel to sites, you will manage budgets, incidents and major service events, and drive continuous improvement with the leadership team.

Qualifications

• 5+ years in technical service or field operations management.
• Experience with SCADA, telemetry or automation systems.
• Experience managing 24-hour support operations in Ireland/UK.
• ITIL or service management qualification.

Responsibilities

• Lead service delivery and customer support with SLA adherence.
• Manage service budget, costs, margins and invoicing.
• Own incident handling, escalation, and root cause investigations.
• Coordinate field resources, scheduling and out-of-hours cover.
• Develop knowledge sharing and continuous improvement with teams.

Skills

Service management

SLAs management

Incident response

Budget management

Engineering qualification

Ops leadership

ITIL

Education

Engineering degree or equivalent

Tools

ERP

Ticketing systems

Asset registers

Digital field reports

Job description

EMR Integrated Solutions seeks a Service Manager to lead our service operation across SCADA, automation and instrumentation. You will own service delivery, SLAs, customer escalations and service profitability while developing a scalable, cross-functional team in Ireland and the UK.

Based in Dunboyne, Co. Meath with travel to sites, you will manage budgets, incidents and major service events, and drive continuous improvement with the leadership team.