Site Account Manager

Prochem Engineering; Leinster; On-site; EUR 65,000 - 90,000; Full time

Job summary

Prochem Engineering seeks an experienced Site Account Manager to lead facilities management on a Life Sciences client site in Ireland. You will coordinate hard and soft services, ensure compliance with IFM requirements, and report to the EMEA Program team.

Strong knowledge of regulated spaces and on-site operations is essential. You will manage day-to-day site activities, drive self-delivery of services, oversee budgeting and procurement, and liaise with client and in-country teams to align with

Qualifications

• Minimum 5 years’ experience working in a regulated facilities environment.
• Excellent pc skills, including Word/ Excel/ PowerPoint and project management.
• Suitable experience in Health and safety, and environmental issues.
• Understanding of regulated facilities related services.
• Experience of working in cGMP & cGDP environments.
• Excellent Knowledge of soft and hard services.
• Understanding of mechanical and electrical building engineering services, their design, operation and maintenance.
• Understanding of human resource management and being part of a team.
• Understanding of financial budgeting, management and control techniques.
• Working knowledge of service provision contracts and contract administration procedures.
• Excellent communication skills.
• Excellent problem-solving skills.
• Eagerness to learn and progress.

Responsibilities

• Full H&S responsibilities for all the facilities management company related activities and targets.
• Full P&L responsibility for all facilities management company activities and targets.
• Monitoring, managing and reporting on all expenditure. Insuring expenditure does not exceed budget.
• Overarching strategy is to self-deliver; manager must have a strong desire towards self-delivery of services and propose tactical solutions to achieve this.
• Full operational responsibilities for all facilities management company activities and targets.
• Create succession planning and grow teams to achieve their best self.
• Strong focus on customer centric approach to delivering and delighting client.
• Manage the operational direction of outsourced resources, including quality performance, employed in the design, installation and operation of building, engineering and FM services.
• Manage and determine the best fit for purpose service providers and drive procurement, tendering and managing of outsourced vendors.
• Ensure that all contracts are in place with the subcontractors. This is to include an appropriate SLA and Contract Summary Agreement.
• Adhere strictly to onsite OP’s but also challenge status quo and suggest alternatives to existing processes via change control mechanisms.
• Ensure all regulatory requirements are met.
• Monitoring all PPM and DM (reactive works) that may impact on the business, and liaising with the business to ensure the PPM can be completed whilst not affecting production.
• Maintain auditable records for all in-house and outsourced PPM activities and ensure all documents are filed in an orderly fashion.
• Ensure that all of the equipment is operational and that all equipment is working within defined parameters, settings and operational conditions as required.
• Constantly identifying and creating ways to improve efficiency across all facilities related services.
• Formal reporting to clients and Program teams.
• Take on adhoc projects/duties as deemed necessary by the client and/o Contracts Manager

Skills

Communication skills

Problem solving

Team collaboration

Health and safety knowledge

Regulated facilities experience

cGMP & cGDP familiarity

HR management understanding

Budgeting basics

Contract administration

Self-delivery mindset

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

MS Project

Job description

Role Summary:

• Our client, based in Co. Kilkenny, is currently seeking an experienced Site Account Manager to join their team based on site.


• The Site Account Manager will take the lead in providing Facilities Management on a prestigious LifeSciences client facility.


• The successful candidate will be responsible for co-ordinating the day-to-day operation on the ground, co-ordinating the hard and soft services for the facility.


• Also included is accurately and efficiently co-ordinate the onsite services as per IFM requirements and guidelines, with reporting requirements to the EMEA Program team also a priority.


• The manager will also be responsible for liaising closely with the client and other stakeholders such as the in-country and Program teams with day-to-day matters and ensuring these are aligned with any overarching strategic objectives.


• A strong knowledge of regulated spaces for both soft and hard services is a must.

Core Duties and Responsibilities:

• Full H&S responsibilities for all the facilities management company related activities and targets


• Full P&L responsibility for all facilities management company activities and targets


• Monitoring, managing and reporting on all expenditure. Insuring expenditure does not exceed budget


• Overarching strategy is to self-deliver; manager must have a strong desire towards self-delivery of services and propose tactical solutions to achieve this


• Full operational responsibilities for all facilities management company activities and targets


• Create succession planning and grow teams to achieve their best self


• Strong focus on customer centric approach to delivering and delighting client


• Manage the operational direction of outsourced resources, including quality performance, employed in the design, installation and operation of building, engineering and FM services


• Manage and determine the best fit for purpose service providers and drive procurement, tendering and managing of outsourced vendors


• Ensure that all contracts are in place with the subcontractors. This is to include an appropriate SLA and Contract Summary Agreement


• Adhere strictly to onsite OP’s but also challenge status quo and suggest alternatives to existing processes via change control mechanisms


• Ensure all regulatory requirements are met


• Monitoring all PPM and DM (reactive works) that may impact on the business, and liaising with the business to ensure the PPM can be completed whilst not affecting production


• Maintain auditable records for all in-house and outsourced PPM activities and ensure all documents are filed in an orderly fashion


• Ensure that all of the equipment is operational and that all equipment is working within defined parameters, settings and operational conditions as required


• Constantly identifying and creating ways to improve efficiency across all facilities related services


• Formal reporting to clients and Program teams


• Take on adhoc projects/duties as deemed necessary by the client and/o Contracts Manager

Minimum Qualifications and Experience:

• Minimum 5 years’ experience working in a regulated facilities environment


• Excellent pc skills, including Word/ Excel/ PowerPoint and project


• Suitable experience in Health and safety, and environmental issues


• Understanding of regulated facilities related services


• Experience of working in cGMP & cGDP environments


• Excellent Knowledge of soft and hard services


• Understanding of mechanical and electrical building engineering services, their design, operation and maintenance


• Understanding of human resource management and being part of a team


• Understanding of financial budgeting, management and control techniques


• Working knowledge of service provision contracts and contract administration procedures


• Excellent communication skills


• Excellent problem-solving skills


• Eagerness to learn and progress