SHIFT LEADER

Sprout & Co; Dún Laoghaire-Rathdown; On-site; EUR 21,000 - 22,000; Full time

Benefits offered by this job

Free lunch

50% off Sprout

Growth opportunities

Sprout University

Team socials

Leadership events

Bike to Work

Employee Assistance Programme

Flexible work

Job summary

Sprout is seeking a Shift Leader to steer the shift from the front, ensuring smooth operation during busy periods and supporting the team. You will help create a welcoming customer experience, step in when issues arise, and mentor teammates to build confidence and leadership skills.

Reporting to the Restaurant Leader, this full-time role offers growth through Sprout University and opportunities to shape restaurant culture.

Qualifications

• Around 1 year’s experience in hospitality or a fast-paced environment.
• Able to communicate confidently with team and customers.
• Ready to take more responsibility and develop leadership skills.

Responsibilities

• Lead the shift and set the team up for success throughout the busy period.
• Create a welcoming customer experience and address issues promptly.
• Support the team with clear communication and real-time feedback.
• Maintain energy and culture with teamwork, recognition and a little fun.
• Protect standards: food quality, portioning, cleanliness, restaurant look and feel.
• Keep the restaurant ready: checklists, fridge displays, cleanliness, routine tasks.
• Listen to customer feedback and act on it with the Restaurant Leader.
• Champion safety: food hygiene and health & safety standards.

Skills

Hospitality experience

People skills

Communication

Responsibility

Job description

At Sprout, our Shift Leaders play a big role in how our restaurants feel, for both our team and our customers.

You’ll help lead the shift from the front, keep things moving when it gets busy and make sure the team feels supported and customers feel looked after.

This is a great role for someone who enjoys people, takes responsibility and wants to start developing as a leader.

Reporting to: Restaurant Leader
Contract: Full-time
Pay: €15–€16 per hour, depending on experience and role

What you get

• Free lunch every day you work, and 50% off Sprout for you + 3 friends at other times (we want you to be healthy)

• Real opportunities to grow, we love promoting from within

• Leadership development through Sprout University

• Regular team socials, celebrations and leadership events

• The chance to help shape the culture and performance of your own restaurant

• A supportive leadership team that genuinely cares about doing things well

• Additional supports such as Bike to Work scheme, free virtual GP appointments and Employee Assistance Programme

• Flexibility, autonomy, and the chance to build something meaningful from the inside out

What you’ll do

Lead the shift

Help set the team up for success, make sure everyone knows their role and keep things moving throughout the shift. When it gets busy, you’ll be right there with the team.

Create a great customer experience

Make sure customers feel genuinely welcome and looked after. Step in when something hasn’t gone right and help turn the experience around.

Support the team

Be someone the team can turn to during the shift. Communicate clearly, give real-time feedback and help people build confidence in what they do.

Keep the energy right

Help create a restaurant that feels good to work in — good communication, teamwork, recognition and a bit of fun along the way.

Protect our standards

Keep an eye on food quality, portioning, presentation, cleanliness and the overall look and feel of the restaurant.

Keep the restaurant ready

Stay on top of checklists, fridge displays, cleanliness and the little jobs that keep the restaurant running smoothly.

Listen and take action

Pay attention to customer feedback, spot recurring issues and share what you’re seeing with your Restaurant Leader so we can keep getting better.

Champion safety

Help make sure food safety, hygiene and health & safety standards are understood and followed throughout the shift.

You’ll probably love being a Shift Leader at Sprout if...

• You naturally step in when something needs to get done

• You enjoy being around people and helping others

• You like a busy environment and can stay calm when there’s a lot happening

• You’re comfortable giving someone a bit of feedback when they need it

• You notice the small things and care about getting them right

• You’re reliable and someone your teammates can count on

• You’re curious, open to feedback and want to become a better leader

• You bring good energy and aren’t afraid to get stuck in

If you’re looking for a leadership role where you can stand back, avoid difficult conversations or leave problems for someone else to sort, this probably isn’t the one.

A little about experience

We’d ideally like you to have around 1 year’s experience in hospitality or another fast-paced environment.

You don’t need to have been a manager before. What matters most is that you’re ready to take more responsibility, can communicate confidently with the team and customers, and genuinely want to develop your leadership skills.

If you’re ready to step up, lead from the front and help make every shift a great one, we’d love to hear from you.

I think this version is stronger than the original because it removes the overlap between Who You Are and What We’re Looking For, and makes the role feel much more like a genuine first leadership step rather than a mini Team Leader role.