ServiceNow Solution Consultant

Methodius Ltd; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Annual Bonus Scheme

Contributory Pension

Private Medical Insurance

Life Assurance & Long‑Term Disability

Employee Assistance Programme

22 days annual leave + 10 public holid

Relocation package

Continuous Learning & Development

Lunch & Learn sessions

Company discounts

On‑site parking

Bike‑to‑work scheme

Job summary

Methodius Ltd is seeking an experienced ServiceNow Solution Consultant to shape transformations for organisations across the island of Ireland and internationally. You will combine deep ServiceNow expertise with consulting, solution design and customer advisory, guiding senior stakeholders and owning key workstreams.

This role is predominantly remote with two days per month on client site. You will mentor junior consultants, lead workshops, and deliver scalable solutions while staying current

Qualifications

• 8+ years’ experience within ServiceNow Professional Services or similar client‑facing environment.
• Experience across the full delivery lifecycle with a consulting mindset.
• Certifications such as CSA, CAD and/or CIS are desirable and beneficial.

Responsibilities

• Lead customer workshops translating challenges into ServiceNow solutions.
• Design scalable, maintainable ServiceNow architectures aligned to best practices.
• Produce technical specs, solution designs, user stories and artefacts.
• Provide technical leadership across projects and delivery workstreams.
• Review configurations, integrations, testing and documentation for quality.
• Communicate complex concepts to technical and non‑technical stakeholders.
• Identify opportunities to improve processes and value for customers.
• Explore AI-led thinking and integrate into workflows where appropriate.
• Mentor Technical Consultants and Associate Technical Consultants.
• Stay ahead of ServiceNow developments and industry best practice.

Skills

ServiceNow

Consulting mindset

Solution design

Technical leadership

Stakeholder communication

Mentoring

Remote collaboration

AI in workflows

Education

CSA certification

CAD certification

CIS certification

Job description

Are you an experienced ServiceNow professional who wants to move beyond technical delivery and play a genuine role in shaping how organisations transform?

We’re looking for a ServiceNow Solution Consultant to join a purpose-led transformation business working at the intersection of technology, innovation and positive societal impact. You’ll work with recognised organisations across the UK and internationally, helping them use technology to create meaningful, lasting outcomes.

This is an opportunity to combine deep ServiceNow expertise with consulting, solution design and customer advisory. You’ll work directly with senior stakeholders, understand complex business challenges and translate them into practical, scalable solutions that deliver real value.

This is not simply a development role. You’ll be trusted to challenge thinking, lead technical conversations, shape future-state solutions and take ownership of key workstreams.

What You’ll Do

You’ll act as a trusted technical advisor throughout the customer journey, from discovery and workshops through to solution design and delivery. Your responsibilities will include:

• Leading customer workshops and translating business challenges into effective ServiceNow solutions.
• Designing scalable, maintainable solutions aligned to ServiceNow best practice and customer objectives.
• Producing technical specifications, solution designs, user stories and other key delivery artefacts.
• Providing technical leadership across projects and smaller delivery workstreams.
• Reviewing configuration, integrations, testing, code quality and technical documentation to ensure high standards.
• Communicating complex technical concepts clearly to both technical and non-technical stakeholders.
• Identifying opportunities to improve processes and maximise the value customers gain from ServiceNow.
• Exploring and integrating AI-led thinking and capabilities into workflows, solution design and problem-solving where appropriate.
• Supporting responsible AI adoption by considering practical, ethical and business implications.
• Mentoring and coaching Technical Consultants and Associate Technical Consultants.
• Staying ahead of ServiceNow developments, emerging capabilities and industry best practice.

What We’re Looking For

You’ll bring 8+ years’ experience within ServiceNow Professional Services, consulting or a comparable customer-facing technical environment, together with a strong understanding of the full delivery lifecycle.

You’ll ideally have expertise in one or two ServiceNow products or workflows, supported by relevant certifications such as CSA, CAD and/or CIS.

More importantly, you’ll bring a genuine consulting mindset. You’ll be confident asking challenging questions, influencing stakeholders and guiding customers towards solutions that deliver long-term value—not simply implementing what’s initially requested.

You’ll also have:

• Strong solution design and technical leadership experience.
• Proven experience translating requirements into practical technical solutions.
• Excellent customer-facing, presentation and workshop facilitation skills.
• Experience with technical governance, integrations and quality assurance.
• Strong analytical and problem-solving abilities.
• Experience leading technical workstreams and mentoring others.
• The confidence to work autonomously while collaborating effectively in a remote environment.
• An interest in applying AI thoughtfully to improve workflows, decision‑making and customer outcomes.

Why Join?

You’ll work on high‑profile, complex transformation programmes alongside experienced consultants, technologists and industry specialists. Every engagement will bring new challenges, giving you the opportunity to broaden your experience, strengthen your consulting profile and influence meaningful change.

With a predominantly remote working model and approximately two days per month on client site, you’ll have flexibility without losing the valuable face‑to‑face interaction that makes great consulting relationships work.

If you’re ready to become more than a ServiceNow technical specialist—to become a trusted advisor who shapes solutions, influences decisions and creates lasting customer value—this could be your next career move.

Salary dependent on candidate experience. Benefits: Annual Bonus Scheme. Contributory Pension. Private Medical Insurance. Life Assurance & Long‑Term Disability. Employee Assistance Programme. 22 days annual leave + 10 public holidays. Relocation package. Continuous Learning & Development. Access to extensive training & certification resources. Lunch & Learn sessions. Additional perks including company discounts, on‑site parking, and bike‑to‑work scheme

Majority remote role. 2 days a month on site in Letterkenny, Co. Donegal. You can work remotely the rest of the month, but within the island of Ireland. Candidates must be eligible to work in Ireland/EU.

For more information, please contact David Coyle at 01 635 1748 or email [e-mail]